Customer Service jobs in Ottawa

Customer Service Representative

Customer Service Representatives handle inquiries, resolve product or service issues, and maintain positive client relations. They need strong communication skills, knowledge of company offerings, and problem-solving ability to ensure customer satisfaction and retention.

Guest Service Agent

Guest Service Agents welcome guests, handle reservations, and resolve inquiries to ensure a seamless experience. They need knowledge of booking systems, hospitality regulations, and strong communication and problem-solving skills.

Customer Experience Representative

Member Services Representative

Member Services Representatives handle inquiries, resolve account issues, and guide members through services. They need excellent communication, proficiency in client management software, and familiarity with industry policies to support diverse member needs effectively.

Customer Experience Associate

Customer Experience Associates resolve inquiries, guide users through product features, and gather feedback to improve service. They need proficiency in communication tools, understanding of customer service standards, and empathy in handling varied client needs.

Parking Attendant

Parking Attendants monitor vehicle entry, direct drivers efficiently, and manage payment processes. They need customer service skills, familiarity with parking systems, and the ability to handle cash accurately while maintaining clear communication and situational awareness.

Customer Experience Specialist

Customer Experience Specialists design seamless client journeys, resolve issues by analysing feedback, and collaborate with teams to enhance services. They need expertise in customer service software, insight into consumer behaviour, and strong communication skills.

Customer Success Manager

Customer Success Managers build lasting client relationships, drive product adoption, and ensure customer satisfaction. They need expertise in CRM tools, insight into SaaS industry trends, and strong communication skills to resolve challenges and support growth.

Customer Care Coordinator

Customer Care Coordinators manage client inquiries, coordinate service scheduling, and maintain communication between customers and teams. They need customer support expertise, knowledge of CRM software, and strong organisational and communication skills.

Bilingual Customer Service Associate

Bilingual Customer Service Associates assist customers in English and French, resolve inquiries, and promote satisfaction. They need strong communication, fluency in both languages, and familiarity with customer support software to handle varied requests efficiently.