Emplois French Restaurant (Victoria, BC)

Trilingual (French, English and Arabic) Lifestyle Manager
Fulltime – Permanent

Location: Canada (Hybrid or Remote)
Salary Range: $49K + annual bonus of $5,500 paid quarterly
OVERALL SALARY : $54,500.00

Work Schedule

• Rotational Shifts: 5 days per week (e.g., Tuesday–Saturday or Sunday–Thursday).
• Hours: 9-hour shifts including 1-hour lunch, between 6:00 AM – 7:00 PM EST (schedule posted 2 weeks in advance).
• Hybrid Work: Up to 60% remote if living near the office.
• Fully Remote Option: Available if not within commuting distance.
• Must have secure home office setup required with reliable high-speed internet.

Position Overview

We are seeking motivated, professional, and committed Lifestyle Managers specializing in Luxury Lifestyle Management. In this role, you will leverage your expertise, contacts, and cultural knowledge to handle complex and interesting requests, delivering exceptional solutions to members in areas such as Travel, Retail, Entertainment, Restaurants, and
Events.

This position requires fluency in English, French, and Arabic, strong familiarity with the Middle Eastern market (Dubai, Abu Dhabi, Doha), and the ability to provide outstanding, personalized service in a fast-paced environment.

Benefits & Perks

• Competitive base salary plus quarterly performance-based bonuses.
• Hybrid/remote work flexibility, including Remote Working Holidays (travel and work anywhere in the world).
• Comprehensive medical, dental, and RRSP benefits.
• Paid time off, including a paid volunteer day each year.
• Paid Sabbaticals: One-month paid sabbatical after every 5 years of service.
• Loyalty rewards program with annual bonuses and gifts.
• Tuition reimbursement and car allowance available.
• Employee discounts on travel, entertainment, and luxury services.
• Career growth opportunities: Lifestyle Manager → Senior Lifestyle Manager → Executive Lifestyle Manager.
• Inclusive, global team culture with recognition programs (e.g., Extra Mile Awards).

Key Responsibilities

• Manage member requests within agreed deadlines, offering tailored recommendations and securing bookings.
• Proactively promote other services (tickets, travel, motor, home improvement, etc.) to enhance the member experience.
• Maintain and update task management systems in real-time with 100% accuracy.
• Negotiate with suppliers to secure exclusive benefits or access when members cannot do so themselves.
• Gather and share feedback from members to continuously improve service quality.
• Maintain exceptional communication and service standards throughout the member journey.
• Ensure all commissionable opportunities are captured with accurate invoicing.
• Provide alternative high-quality options when a member’s first choice cannot be secured.

Requirements

Education/Experience

• Fluency in English, French, and Arabic (oral and written). Language testing will be required.
• Strong knowledge of Middle Eastern culture, events, and lifestyle trends.
• Experience in hospitality, travel, luxury customer service, concierge, or call center roles.
• Understanding of luxury clientele expectations and lifestyle.
• Background in guest relations, hotels, tourism, dining, or service-oriented industries.

Skills & Attributes

• Exceptional verbal and interpersonal skills.
• Strong attention to detail and ability to work under pressure.
• Excellent research and problem-solving skills.
• Passionate about customer service and local insights.
• High level of professionalism, work ethic, and adaptability.
• Full-time availability.

Job Types: Full-time, Permanent

Application question(s):

• Do you have experience in hospitality, travel, luxury customer service, concierge, or call center roles?
• Must have a minimum of 2 years working in Customer Service.

Language:

• English, French, Arabic (oral/written). (required)

Work Location: Remote