Emplois Servicing Analyst (Mississauga, ON)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Description:

Digital analytics teams play a critical role in optimizing customers’ shopping, buying, and servicing journeys by analyzing behavior across web and mobile channels to uncover actionable insights. They translate complex digital data into clear insights, dashboards, and recommendations that improve customer experience, conversion, engagement, and overall digital performance. Acting as a bridge between business partners and data teams, they define measurement frameworks, interpret key journey KPIs, and enable data‑driven decisions that drive measurable business outcomes across the end‑to‑end customer lifecycle.

Role Summary :

As an expert in data and analytics, you will provide in depth expertise, analytical interpretation, key insights and action items to your multi-functional business partners across the organization. Those insights will enable informed business decisions to enterprise wide or help to solve the increasingly complex business problems they face.

In this role, TD will look to you for thought leadership; enabling you to lead, coach, mentor, empower and educate your peers to collaborate and bring TD into the future of banking.

Core Responsibilities:

• Partner with digital, marketing, product, and technology teams to apply business and channel strategies to web and mobile analytics that support enterprise and line-of-business goals.

• Analyze customer behavior across digital channels (e.g., website, mobile app, acquisition funnels, and engagement journeys) to uncover actionable insights and optimization opportunities.

• Develop and deliver data-driven insights and recommendations that improve customer experience, conversion, engagement, and overall digital performance.

• Conduct end-to-end analytics including hypothesis development, data extraction, analysis, insight synthesis, and executive-ready storytelling .

• Translate complex digital data into clear, consumable dashboards and visualizations that enable stakeholders to monitor performance and make informed decisions.

• Act as a bridge between business partners and data teams , translating digital business requirements into analytics solutions and measurement frameworks.

• Serve as a subject matter expert in digital channel analytics , providing context on customer journeys, KPIs, attribution, and channel performance.

• Educate and enable business partners to interpret digital metrics and analytics outputs to drive self-serve insights and data-informed decision-making.

• Communicate findings effectively to diverse audiences, translating insights into prioritized actions and measurable business outcomes .

• Proactively identify, ideate, and execute value-add analytics use cases that improve digital channel effectiveness and customer outcomes.

• Participate in knowledge sharing and cross-functional collaboration to strengthen digital analytics capabilities across teams.

Preferred Qualifications:

• Experience using either Python OR SQL OR Spark to manipulate data and draw insights from large and complex datasets
• Experience with Web Analytics tools such as Adobe Analytics or Google Analytics as an asset
• Experience with Power BI

Considered a Plus :

• Experience in project development workflow tools such as JIRA, Confluence and GitHub
• Knowledge in leveraging cloud services (e.g. AWS, Azure, Databricks) in deploying analytics solutions

Job Responsibilities :

Works independently as the senior analyst / subject matter expert and may coach and educate others

Considered a subject matter expert within a given area

Overseas and/or independently performs tasks from end to end

Focus on short to medium - term issues (e.g. monthly-quarterly)

Qualifications :

Share your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:

Undergraduate degree or technical certificate

2 + years of relevant experience from a business administration, statistical, mathematical, scientific or financial background

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet