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Emplois Part Time IT Client Support (Kitchener, ON)

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    • Provide onsite support when necessary, to be coordinated with support team.
    • Job Types: Full-time, Permanent.
    • Regularly follow-up with customers on open tickets…
    • Voir toutes les offres de type « Emplois Risolv IT Solutions Ltd. », « Guelph » ou Emplois IT Support - Guelph, ON »
    • Rechercher les salaires : IT Support Technician - Guelph, ON
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Job Post Details

IT Support Technician - job post

Risolv IT Solutions Ltd.
Guelph, ON•Travail hybride
De 55 000 $ à 75 000 $ par an - Temps plein

Détails du poste

Salaire

  • De 55 000 $ à 75 000 $ par an

Type de poste

  • Temps plein

Lieu

Guelph, ON•Travail hybride

Avantages

Extraits de la description complète du poste

  • Congés payés
  • Assurance Vision
  • Assurance Dentaire
  • Tenue Décontractée
  • Assurance Maladie Complémentaire
  • Travail à domicile

Description complète du poste

Your primary responsibility is providing information technical support to a variety of clients in a timely and professional manner. This will be accomplished through the following:

  • Use of service ticketing system to track all requests to completion as well as job details
  • Following documented processes
  • Updating or suggesting updates to existing processes
  • Provide end-user and infrastructure and business processes

Expectations

· Self-assign new requests from unassigned queue based on priority and ticket age

· Regularly follow-up with customers on open tickets assigned to you

· Track all job activity, email and verbal communication in ticketing system

· Provide remote support

· Provide onsite support when necessary, to be coordinated with support team

· Seek assistance in a timely manner if task at hand is not getting solved

· Escalate major outages or potentials widespread issues to management

Characteristics and Skills

  • Professional demeanor
  • Strong technical support (desktop, Server, Cloud Services)
  • Experience with Microsoft 365 environments
  • Network infrastructure skills an asset
  • Customer-centric
  • Detail oriented
  • Organizational skills and ability to prioritize
  • Able to work independently
  • Strong communication (oral/written) and interpersonal skills
  • Seeks assistance or feedback when facing difficulty
  • Enjoys problem solving
  • Enjoys working in the Information Technology field

Education/Experience

  • College or University level education
  • Professional certification or aptitude for the Information Technology sector (demonstrated during interview)
  • Directly relevant job experience

Job Types: Full-time, Permanent

Salary: $50,000.00-$75,000.00 per year

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
  • Work from home

Ability to commute/relocate:

  • Guelph, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT Support: 3 years (required)

Language:

  • English (required)

Work Location: Hybrid remote in Guelph, ON

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