emplois Restaurant Customer Service Representative

The Restaurant Manager is responsible for demonstrating an exceptional level of guest service standards and supporting the front of house service staff on the floor. The ideal candidate will bring leadership experience from a similar environment, as well as best practices in guest service, staff management, operations, safety and compliance and is a natural leader.

This position will be involved in all aspects of the:

The Rosseau Restaurant

Windermere Pub

Summary

Front of House Operation:

• Conduct morning pre-shift and post shift meetings with all staff.
• For each shift assign staff sections, duties and review open table reservation assignments.
• Greet and handle all guest interaction with a high level of professionalism and hospitality.
• Daily inspections on cleanliness, organization and opening & closing and shift change duties are completed.
• Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
• During service oversee all areas and staff while assisting where needed – maintain a strong floor presence
• Ensure buffet is always clean, neat, food is abundant, and all accompaniments are present
• Empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.
• Ensure service standards/timelines are maintained. Lease with kitchen lead for turn around action plans
• Review and approve all service recovery measures / adjustments
• Ensure detailed end of shift log completed and available

Responsibilities:

• Create a culture of empowerment, accountability, teamwork, continuous improvement, and a passion for providing exceptional hospitality
• Actively manage labour costs – reassign, alter shifts, assign/manage breaks/meal periods
• Ensure professional image of team, - grooming, uniform, serving etiquette, attendance
• Assist with recruiting and onboarding to build a high functioning and positive team
• Oversee employees while reviewing opportunities for continue improvement.

Qualifications

• Proven leadership skills in a hospitality environment
• Strong customer service orientation with a focus on guest satisfaction
• Experience managing front desk operations and hotel services
• Proficiency in handling multi-line phone systems
• Ability to communicate effectively in multiple languages is a plus
• Knowledge of phone etiquette and guest interaction best practices

Pay: $55,000.00 per year

Licence/Certification:

• work permit (required)

Work Location: In person