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emplois Customer Service Representative Restaurant

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    • Have 3+ years in a customer-facing role such as customer service, account management, onboarding, client relations, or hospitality leadership.
    • Strong problem-solving and customer service skills.
    • Oversee daily restaurant operations to ensure smooth and efficient service.
    • The Customer Service Representative provides exceptional customer service in the retail store by processing sales.
    • Provide prompt and courteous service.
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    • Safe Liquor certified, attesting to your compliance with alcohol service regulations and responsible serving practices.
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    • Safe Liquor certified, attesting to your compliance with alcohol service regulations and responsible serving practices.
    • Influence Team Member behaviors by championing change and restaurant initiatives.
    • Drive Guest engagement within the four walls of the restaurant while…
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    • You provide structured, efficient, and customer-focused service.
    • Deliver fast, consistent service aligned with our standards.
    • Prior experience in serving or hospitality roles that demonstrate excellent customer service skills.
    • Hotel or customer service experience can be a plus,…
    • Strong customer service skills with a friendly, professional demeanor.
    • Previous experience in food service or restaurant industry preferred but not required.
    • Follow responsible alcohol service practices and applicable regulations.
    • Experience with restaurant POS systems and order management.
    • Oversee all aspects of restaurant operations, including staff management, inventory control, and customer service.
    • Familiarity with POS systems is advantageous.
    • Accurately take reservations that optimize each service period.
    • Prepare station chart and assign stations to staff following restaurant procedures.
    • Seeking a customer service oriented, bilingual individual with good communication and interpersonal skills.
    • Able to resolve customer complaints and concerns.
    • A welcoming greeting and service will have our guests looking forward to their next visit.
    • Take and serve guests orders promptly and according to service…
    • The RESTAURANT MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work…
    • Strong understanding of front-of-house restaurant operations and service standards.
    • Actively manage the dining room, monitor service flow, and ensure guests…
    • They work together as a team to provide an exceptional guest experience by welcoming them into our restaurants and setting the tone for their dining experience.
    • Strong customer service and relationship-building skills.
    • Follow restaurant service standards, policies, and procedures.
    • Staff meals and restaurant discounts.
    • Strong customer service skills with a focus on guest satisfaction.
    • Previous restaurant experience preferred, with knowledge of food service operations in the…
    • Strong customer service and communication skills.
    • Assist with daily restaurant operations to ensure smooth and efficient service.
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Job Post Details

Customer Service Representative
MigMig
1055 West Georgia Street
De 18,25 $ à 20,00 $ de l’heure
Temps partiel
Continuer pour postuler

Détails du poste

De 18,25 $ à 20,00 $ de l’heure
Temps partiel
1055 West Georgia Street

Description complète du poste

Behind every great restaurant is a team that has its back. At MigMig, that team is you.

Running a restaurant is one of the hardest jobs there is. Owners juggle staff, suppliers, kitchens, and customers, often all before noon. MigMig brings everything they need into one platform: online ordering, table QR ordering and payment, reservations, a point-of-sale register, a kitchen display system, menu management, and a branded website.

Great software is only half the story. The other half is the person who walks an owner through it, earns their trust, and helps them grow. We're looking for that person.

As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup to their first live order, and stay with them as they grow. You won't just answer questions. You'll shape how every new business feels about MigMig.

What you'll own

Grow the MigMig community

  • Find and connect with restaurants, cafés, and food businesses that would benefit from MigMig, from both inbound interest and your own outreach
  • Turn conversations into partnerships by understanding each owner's goals and showing how MigMig fits them

Deliver a first-class launch

  • Set up each new business carefully, including their profile, menu, taxes, hours, payments, and team, so it's right from day one
  • Lead onboarding sessions that take owners from "just signed up" to "first order received" with confidence
  • Train owners and their staff on the tools they'll use every day, adapted to how their business actually runs

Be a trusted partner

  • Act as the main contact for your businesses, quickly, warmly, and professionally, by phone, email, and chat
  • Check in regularly after launch to find new ways each business can get more from MigMig, such as adding reservations, switching on QR ordering, or improving their online menu
  • Resolve issues yourself when you can, and pass technical cases to our product team with clear, complete context

Shape what comes next

  • Be the voice of our partners inside MigMig, bringing their feedback, ideas, and pain points back to the team
  • Help build the guides, FAQs, and onboarding playbooks that make each new launch smoother than the last

What success looks like

  • First 30 days: You know MigMig inside out, you've shadowed onboardings, and you've led your first launches.
  • First 60 days: You're managing your own group of businesses and bringing in new partners yourself.
  • First 90 days: Owners ask for you by name. Your businesses are live, active, and using more of the platform each month, and your ideas are already improving how we onboard.

Why you'll love it here

  • Your work has a real, visible impact on small businesses in their communities
  • You'll join early, so your ideas shape how a growing platform treats its partners

You'll thrive here if you…

  • Communicate in native or fully fluent English, clearly, confidently, and warmly, in both conversation and writing
  • Have 3+ years in a customer-facing role such as customer service, account management, onboarding, client relations, or hospitality leadership
  • Truly enjoy helping people. You stay patient and calm when an owner is stressed in the middle of a Friday dinner rush.
  • Can turn complex technology into simple, practical steps that a busy, non-technical owner understands right away
  • Are comfortable starting conversations, building relationships, and turning interest into commitment
  • Are very organized and can manage many businesses at different stages without missing a follow-up
  • Learn new software quickly and enjoy teaching it to others
  • Take ownership. You don't wait to be told what's next; you see it and act.
  • Are legally eligible to work in Canada

You'll stand out if you…

  • Have worked in restaurants, food service, or hospitality, and understand how a kitchen and front-of-house really run
  • Have used or supported SaaS products, POS systems, online ordering platforms, or CRM tools

Don't meet every point? Apply anyway. We care more about your attitude, communication, and drive to help owners succeed than about checking every box.

Pay: $18.25-$20.00 per hour

Expected hours: 24.0 – 40.0 per week

Work Location: In person

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