Firstly, they force an averaging agreement on you and do not adhere to the provincial labour code on how to do it. You will be frequently shorted hours on your paycheck, or you will be scheduled additional days off because they use the "averaging agreement" as a way to make people believe they should be paid less because they "signed something" of which they never actually did sign.
Advancement is non-existent if you are not on the owners favourite people list. Doesn't matter how skilled or talented you are or how hard you work, If they do not like you, you will get nothing. They do very noticeably play favorites here. Not only that, but during the hiring process, they promised regular performance reviews. I didn't have a single one in my time there. None after probation (3 months) and after 6 months (offered benefits).
They need to work on their maintenance and pest control, but they are too cheap to maintain equipment properly, or provide equipment to streamline certain processes. As for pest control, there were mice and rats in the bakery for months and they didn't do anything actively about it until the health authority showed up and told them to do it. You can look it up publicly on the health authority website for Langley city.
The management part of this company is absolutely silly. They seem to think they're a fortune500 megacompany and they bog everything down with unnecessary bureaucracy, policies and such. Let's get real here: it is a medium format bakery. They only hurt themselves by making everything more convoluted and it adds a huge amount of unnecessary overhead to an otherwise straightforward trade and working environment. They purposely make it hard for themselves, to simply say - and a lot of their decisions are dubious at best, mainly because they are devoid of common sense.
Morale here is the lowest I've ever seen in any workplace. People walk on eggshells when the owners are around because they (the owners) are emotionally volatile, threating and/or imposing. Everybody there might as well be a zombie with how unmotivated and underappreciated they are. You are not given any incentive to go above and beyond and try to help or just be good. If you do, you will get trampled on by management. Not only that, but if you do not finish your work ahead of schedule, no matter how much it is, you will get seriously reprimanded by management. People exist there to work as fast as they can and get out, even if it kills them by the end of the day.
Nobody on the floor truly cares about the product being made and it shows in both them and the product itself, and it's sad because after all that, it is still really tasty product. And that lack of care, and the fear or concerns the employees have never gets addressed in a professional manner.
If they have a criticism of your work or the way you do something, they won't tell you or help you fix it right away. They will let it happen for weeks and it builds a false impression that you are doing fine - but in reality, you're not. They just haven't come around to venting it all to you in one day yet. It is hard for people to learn and be good workers in places that do this because it is a bad example of a psychological learning process and it creates angst against the work and discourages learning overall.
They also keep (or kept) trying to hire an operations manager... But with the reputation that follows this company in what its working environment is like, no wonder they have difficulty attracting people who actually know how to manage a business and bakers that know their trade.
Because this business has issues finding good workers/bakers due to their reputation, cross training of staff is also minimal at best. That is also compounded by the fact that nobody is motivated there to ask to learn other stations/departments. People there, like zombies, exist to do one thing... Then go home.
If you want to get your foot in the door of the working world, this place is a great first job. That is it. Get the work experience you need and move up to better businesses. If you decide you like baking... Learn what you can here, then quickly move on to other bakeries where you will be appreciated more. Other real bakeries will serve you better.
Because of all these issues, and more, this company will be doomed to a constant revolving door of staff getting hired and quitting/being fired. They live in some type of fantasy land where they think they can't do any evil and they're always right. The only way to solve these issues, especially the averaging agreement issue, would be to take them to Court and have a watchdog over them... Or they could get bought out by someone who knows how to run an ethical and smart business and tell the management/owners to buzz off and never come back.
Their reputation is seriously damaged, as mentioned... And they don't want to solve it.
Competitive wages for entry level jobs/labour, excellent product and ingredients