TD is a great employer and has had numerous awards to prove that. Why am I not there? In a nutshell, my spouse had to relocate. I had actually taken this job because of the relocation, but was unable to act on that when the nature of the job made it a conflict of interest.
I worked as a customer service rep for TD Visa and I was quite good at it, although honestly, I never felt as though I was. I was always extremely nervous for the first 60-75 minutes of my shift for some reason. There was pressure for you to make sales, as well as not failing compliance.
On the sales end, to clarify, it's not as though you were forced to try to make sales, but you were expected to go over and above the customer's need to provide a "legendary experience." Don't get me wrong, that's not a bad thing to provide, but the pressure to provide it was stressful. Admittedly, that's probably a pressure I put on myself as I've always prided myself on my customer service. I don't want to give the impression that they were slave-drivers always pushing for higher numbers. Maybe it would've got that way at some point, or maybe I got lucky with my TM being a great person.
The more stressful aspect of the job itself was meeting compliance. Banking is highly regulated and calls are constantly being pulled to make sure everything is being done properly. That sounds like a good thing, but from a job perspective it gets stressful, especially when the tiniest issue could cause a compliance failure, like saying a word incorrectly or stumbling over your words and not starting over from the beginning of a sentence. I once failed because I had to update a customer's job title and I chose the best one I could find because there was a better one that required me to search a chart I didn't know existed.
One last thing I should mention is that out of a class of about 18 people, I think I was one of 5 or 6 that lasted past their 90 days. I don't know the reasons that most of them didn't last, but they didn't.
For me, that really was the worst of it which wasn't that bad at all. I know that most of the people who work there love it and with any job, there are things you don't like or people you don't get along with, especially in a company as big as TD. The biggest issue for me was that the corporate atmosphere really wasn't for me. I was good at what I did, but never felt comfortable due to the strict nature of the job. I prefer something a little more laid back, but it certainly wasn't a bad experience in the least.
Pay and benefits, job security
The strict nature of the job