High stress, sort of worth it?
Customer Advisor (eCare) (Employé actuel) – Nanaimo, BC – 5 mai 2019
A typical day at work includes taking chats (two at a time) and talking to customers about various account/billing issues.
Most supervisors are amazing and really make Shaw a great place to work. Increasing strain on remaining employees has brought down morale since the Voluntary Paid Departure in 2018.
Salary seemed fair to begin with, but small raises have not felt adequate for the amount of stress and new duties being placed on my position. Benefits are great.
Frequent incentives, fair commission payouts, lots of opportunity of overtime are all great ways to earn extra cash. Semi-annual bonuses are based on performance and behaviours rather than numbers alone.
Hardest part of the job is the busy, stressful days and the escalated customers, but if you know how to talk them down it's usually not that bad. It is very common for agents to go on stress leave.
Career advancement is there if you want to work for it, supervisors are always ready and willing to assist you if you show interest.
Frequent incentives, great benefits, amazing direct supervisors, great if you love continued learning
High stress, long sitting hours, mentally exhausting, required information can be hard to find