Managing your Business

A good customer satisfaction survey is a proactive way to gauge perceptions of your products or services, so you can optimize them according to feedback.

In a world where your company's reputation can be made or broken on one good or bad interaction, the importance of good customer service cannot be overstated.

Learn how robotic process automation can streamline your workflows, automate repetitive tasks, reduce errors and free employees to focus on higher-value work.

Learn about the basics of cyber security for your business, how to implement a business cyber security plan, and the risks of poor cyber security.

Make conducting regular salary evaluations a vital part of your organization's retention strategy and reap the benefits of happier, more engaged employees.

Customer loyalty can make the difference between modest sales, and being wildly successful on an ongoing basis. Try to make customer loyalty your ultimate goal.

Learn about credit card surcharges, what they are, how they affect businesses and customers, and some alternative strategies for recovering transactional costs.

If you're considering using ChatGPT for business needs, it helps to have a better understanding of its powerful capabilities and the various risks involved.

Protect your company from unexpected disruptions with a business continuity plan—learn how to create, activate, and benefit from a BCP during critical times.

Discover insights into reasons for termination with cause under Canadian labour laws, including incompetence, attendance, harassment, and substance abuse.

Learn what succession planning is, the five steps, best practices, and how businesses can benefit from being proactive when replacing critical employees.

Learn what it means to be environmentally responsible and strategies to motivate your employees to do better with corporate environmental responsibility.

Using a work breakdown structure (often called a WBS in project management) can help define project scope and help you complete tasks more efficiently.

Learn the definition of IT crisis management and the best practices for preparing for unexpected challenges and how to work through them efficiently.

Learn about how businesses across a number of industries rely on quality management systems (QMS) to ensure consistency in their processes and procedures.

Learn the meaning of information management, its processes, benefits in the workplace, and how to build an information management system for your organization.

In this article, you'll learn about how improving your business communication can have positive effects on employee engagement and customer satisfaction.

Learn what supply chain management can do for your business, who can benefit, and how to enhance your strategies to optimize operations and reduce costs.

Learn how proper asset management can reduce risks while increasing the health, longevity, and viability of your company's physical and intangible assets.

Learn about social media management, how to get started, who your target audience is and where to find it, and how to use social media to grow your business.

Use these customer relationship management examples to acquire, retain, and manage customer relationships, optimize client experiences, and grow your business.

When properly implemented, a cohesive compliance management system could save your company some serious time and money in highly-regulated industries.

Learn the key aspects of product management, from its definition, responsibilities, and required skills to its life cycle, landscape, challenges, and solutions.

Learn how to improve your business with effective operations management and maximize the benefit from your resources by applying process methodologies.

Learn how to maintain a positive state of mind and proactive steps you can take to keep your business running during hard times.

Learn the meaning of ESG and its sustainability in business, criteria for measuring your company’s environmental impact, and Earth Day ideas for the workplace.

Learn how business intelligence can help empower your leaders to make better business decisions using trusted, reliable data analytics and reporting tools.

Learn how asking for reviews can improve your customer experience, boost the value of your products or services, and help you stand out from competitors.

Learn what Agile project management is, how to get started, and how Agile methodologies can enhance the productivity and efficacy of your software teams.

Learn how to empower your organization with mobile workforce management software, including its benefits, challenges, and the importance of digital solutions.

Learn how effective quality management can help your organization improve its products, services, processes, company culture, and desired level of excellence.

Learn about AI in business, its advantages and challenges, and how to implement AI into your organization to help improve productivity and customer experience.

Learn how effective brand management can improve the perceived value of your brand, service, or products, build loyal customers, and boost company profits.

Learn how daily Scrum meetings increase productivity by enabling teams to discuss project updates, address obstacles, and convey and collaborate on priorities.

Project milestones help manage tasks, track results, and bring ideas to life. Learn how to keep on schedule and reach KPIs with milestones in project management

A well-crafted project charter helps you identify your projects' objectives, scope, and stakeholders while providing clear direction for project success.

Project budget management helps you establish project objectives, estimate costs, prioritize crucial tasks, and avoid underbudgeting or going over budget.

Stakeholder analysis helps you determine which stakeholders support your project development and which block it. Learn how a stakeholder analysis works.

Avoid inconsistencies, non-compliance, and performance issues with a configuration management system that helps define settings and build and maintain baselines

Business process management can save companies time and money on tasks they regularly perform. All it takes is a few easy steps to streamline your operations.

Get to the root of any problem with root cause analysis—a systematic problem-solving approach that helps identify the primary cause and create corrective action

Promote department-wide coordination, manage uncertainty, and create a strong project foundation from planning and execution to delivery with a PERT chart.

Does your company have a backup strategy for handling unforeseen events? Stay in control and on track with a contingency plan that ensures business continuity.

Get a better idea of your project’s financials with an earned value management system that provides more clarity than simple comparisons like budget vs actuals.

The critical path method in project management helps budget time and allocate resources to achieve the best outcomes. Learn how critical path analysis works.

What is pmo? Learn how a project management office can streamline project management processes, align organizational objectives, and drive company success.

Hit project deadlines on time and within budget with effective project deliverables that outline the required objectives and measures for project success.

Learn an effective approach to managing change, solving problems, and continuously improving your business process management strategies with the PDCA cycle.

Increase revenue, improve customer satisfaction, engage employees, boost productivity, and achieve your full potential with optimized business transformation.

Enhance team productivity, improve employee engagement and retention, and increase customer satisfaction using workforce optimization and real-time analytics.

Need help marketing your restaurant? We have 10 marketing strategies for restaurants that will help you grow and be successful.

A SWOT analysis of a restaurant is a great tool for managers to make improvements to their establishment. Learn about SWOT analysis and how to perform one.

Increase productivity with better scheduling. Learn how to create a shift schedule, why they’re essential, and how to build an effective one for your business.

Small business facts every Canadian business owner should know. Learn how small businesses in Canada lead the way in job creation and economic contributions.

Payrolling services can help your company calculate salaries in an efficient and effective manner. To learn what they are and how they work, keep reading.

Calculating payroll in Canada may seem complicated. Learn more about the five main steps to do payroll here and chose a way that works well for your company.

Talent acquisition can help a company hire employees while planning for the future. Learn why talent acquisition is so important and how to use it.

Providing expense reimbursement to employees makes sure that they do not incur business expenses. We will teach you how to create a system that works.

What is a living wage and how can it improve your business? Learn all about a living wage and what benefits you should expect if you provide one.

PESTLE analysis can be used by organizations to plan for the future. Read this article to learn about PESTLE and how it can help your business.

Arbitration vs mediation is an important question to ask when a large conflict arises within your business. Read more to learn which one is right for you.

Keeping safe from workplace hazards is important for all organizations. Learn about five workplace hazards and how you can avoid them.

Why is critical thinking important to business teams? We will discuss critical thinking and how it improves how teams operate and the quality of their work.

Learn the different strategies organizations use when issuing a cost of living raise to employees and how this adjustment benefits both employees and employers.

This guide to business rules will explain why they're important and teach you everything you need to know about business rules and how to create them.

Cloud computing is the delivery of computing services over the internet. Learn how it can lead to better innovation while saving you money.

Word-of-mouth marketing can be one of the most effective ways to advertise your business. Learn how to create successful word-of-mouth marketing campaigns.

If you're a new business owner, you must know how to create a business website. Follow these seven steps to create a website for your business successfully.

What is networking and why is networking important? Networking is an important skill to have and can make you a better leader. Learn how to do it properly here.

Keeping employee morale high can be a vital aspect of a successful organization. Learn why employee morale is important, what impacts it and how to improve it.

Business transparency can help increase productivity and profits. Learn how your management style can affect your business transparency.

The Manitoba Employment Standards Code spells out minimum requirements for vacation pay, severance pay and more.

Payroll is typically the largest expense for a company. Read our simplified guidelines on how to process and manage your small business payroll.

It's easy to open a CRA payroll account. Read on for everything you need and the steps to take in order to make proper payroll deductions and remittances.

If you plan to give an employee a bonus, it helps to know how much tax will be deducted in Canada. If not, they may end up getting much less than you intended.

Learn the labour laws in British Columbia to make sure your employees stay happy and safe.

What you need to know about the Ontario 3 hour rule, a bill that legally entitles regular employees to 3 hours of pay for fewer hours worked. Learn more here.

Learn the best pricing strategies for your business so that you can gain customers and increase your revenue.

What to consider when it comes to accounting software in Canada. Learn about affordable or free accounting software options for your small business here.

If your employees pay for certain expenses out-of-pocket in order to perform their jobs, you may need to fill out a T2200 form for them come tax time.

Learn everything you need to know about creating a successful business plan. Use our business plan template to get started quickly and efficiently.

Eight expert tips on how to pass your company's ISO audit with flying colours. If you're a Canadian business requiring ISO standardization, read these tips.

Your business plan is critical for investors, lenders, and for keeping you on track. Learn business planning basics here and how to write a business plan.

Before starting a business in Canada, it's important to know what source deductions you have to pay on behalf of your employees. Read on for an overview.

If you're selling a small business, farm or fishing property, Canada's lifetime capital gains exemption can save you from tax on some or all of the profit.

A guide to business grants in Canada that gives you what you need to know when applying for financing.

A comprehensive article for employers on the Canada Revenue Agency’s (CRA) rates for mileage based on an employee’s vehicle allowance.

How important are company policies? What workplace policies should you have? How do you create company policies? Get all the answers in one place!

Here is an overview of the hours of work to expect from your employees.

A social media policy helps employers regulate their channels and employee posts. We discuss social media policies, how they can benefit businesses, and how to write them.

Explore the difference between an independent contractor and an employee, and learn the pros and cons of hiring an independent contractor.

Here are the definitions of furlough, layoff, and leave in Canada

Understanding the different local requirements and steps involved in obtaining a business name and number can help you jump start your Canadian business venture.

Branding is a large component of a business's marketing plan. Discover more about what employer branding is, why it’s important, and some tips for using employer branding.

Discover what succession planning is, why it's important, the right steps for succession planning, and provide helpful templates.

Discover how to write employment disciplinary action forms, learn why they're important, and review a template you can adapt to create your own forms.

Learn what a dress code policy is, its benefits, how to decide whether it's right for your business, and the answers to some frequently asked questions about the topic.

Discover 10 steps to starting a business to help determine if it's right for you, and find helpful answers to frequently asked questions about the topic.

Discover the importance of developing cell phone at work policies, along with some steps and examples you can use as guidance for establishing these guidelines.

Learn about the definition of an employer and review the ways employers pay, hire, and manage employees to meet the needs of their organizations and businesses.

Learn about what the definition of competitive pay is and explore some answers to frequently asked questions about competitive pay, like why you might offer it.

Learn how the Canada Small Business Financing Program can help improve the equipment and locations of your small business and learn how you can apply.

Discover 11 tips to effectively manage remote employees and read the answers to some frequently asked questions about leading a team of remote workers.

Learn how to say "Thank you for the referral" and review sample notes that include all the key components of a properly appreciative communication.

Learn about company mission statements and their importance, and discover some helpful steps and examples you can use as guidance for creating these messages.

Discover the do's and dont's of introduction emails to new clients, learn why they're important, and review the steps for writing one, shown with a template.

Wondering what core values should you adopt for your business? Check out these 35 best company values you can consider along with the best practices to follow.

Discover 10 steps to starting a business to help determine if it's right for you, and find helpful answers to frequently asked questions about the topic.