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Job Post Details

Technical Support Analyst Level 1 - job post

Harris Computer Systems
3.4 out of 5
Toronto, ON
Temps plein
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Détails du poste

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Type de poste

  • Temps plein

Lieu

Toronto, ON

Avantages
Extraits de la description complète du poste

  • Assurance Dentaire
  • Assurance Vision
  • Cotisation égale au RÉER

Description complète du poste

Tender Retail Payment Solutions' team is looking for a new Technical Support analyst to join it's team. The Technical Support Level 1 analyst works closely with external customers and internal team members to assist in the resolution of customers live production payment system issues. The level 1 analyst will provide initial triage of issues that come in via telephone, email and the ticketing system in order to assist in resolving tickets within a targeted timeframe as set out by SLA agreements. Other duties will involve assigning an initial priority to issues, following up regularly with customers and internal departments, log review and escalating to Level 2 support analysts when required.
WHAT WILL BE YOUR NEW ROLE
  • Compose technical articles for knowledge base
  • Triage incoming tickets
  • After hours support
  • Answer support phone line, monitor ticketing system and email
  • Request and review technical logs
  • Work hours may vary from standard business hours
WHAT WE ARE LOOKING FOR
  • 1 to 3 years’ experience in customer service within a support environment
  • Payment Industry knowledge
  • Experience with documentation
  • Strong ability to multi task
  • Fluent in English both verbally and written as we clients in Quebec and Canada.
  • Strong communication skills
  • Customer oriented
Extra points if:
  • Knowledge of Linux and Windows
  • Knowledge of JIRA
  • Knowledge of Confluence
  • Knowledge of Salesforce
WHAT WE OFFER
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Flexible work options
  • Remote work
  • And more!
ABOUT OUR BUSINESS
ACCEO Tender Retail, a division of Harris Computer, has been empowering retailers with leading middleware software and solutions for over two decades. With the complexities of EMV, Tender Retail’s expertise and software has enabled the company to take a leadership position in the payment industry. With over 60% of retailers in Canada (those using integrated POS) as clients, and US retailers now preparing for EMV, Tender Retail has set its sights on an aggressive expansion plan in the US.
HOW TO APPLY
If you want to apply to this Technical Support Level 1 position (R0007289), click 'Apply Now' to apply online. If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.
*Only successful candidates will be contacted*.
Harris is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply: women, persons with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.
The Harris Talent Acquisition team does not use text messages to contact candidates or solicit confidential information. We encourage all candidates to apply for advertised positions. They will be contacted either by a Harris manager or by a member of the Talent Acquisition team for an interview, once the required criteria have been met.
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