Emplois Time Luxury Services $60 200

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Fairmont Empress
Victoria, BC
  • Support the Reservations and Royal Service Manager in ensuring all Reservation Agents are knowledgeable in room and hotel service pricing and packaging.
  • Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution.
  • Ensure all work is consistently done to a first-class, luxury, standard.
  • Collaborates with neighbouring buildings Facility Managers to ensure shared services…
  • Upholds the highest standard of internal and external customer service at all times.
  • Effective time management is essential to the success of this position.
  • Ensure that the appropriate service levels are provided and achieved at all times.
  • Previous guest service experience required.
  • Demonstrates, and holds the team accountable to, the highest standards of internal and external luxury customer service at all times.
  • Consistently offers professional, engaging and friendly service.
  • Follow department policies, procedures, and service standards.
  • Ensure Guest satisfaction at all times by ensuring that safety and service is always the first priority.
  • Consistently offer professional, friendly and engaging…
  • : Yes, 10 % of the Time.
  • Support the Reservations and Royal Service Manager in ensuring all Reservation Agents are knowledgeable in room and hotel service…
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • The hotel has partnered with Forbes to continue to elevate our unique West…
  • Consistently offers professional, engaging and friendly service.
  • Being familiar with all policies and procedures relating to the Front Desk, Security, Central…