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Job Post Details

Senior Event Housing Manager (Remote) - job post

Showcare
Montréal, QC
À partir de 70 000 $ par an - Permanent, Temps plein
A répondu à 75 % ou plus des candidatures sur les 30 derniers jours, généralement en 4 jours.

Détails du poste

Voici comment les détails de l'offre correspondent à votre profil.

Salaire

  • À partir de 70 000 $ par an

Type de poste

  • Permanent
  • Temps plein

Quart de travail et horaire

  • Weekends as needed
  • Monday to Friday

Lieu

Montréal, QC

Avantages
Extraits de la description complète du poste

  • Assurance Dentaire
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Congés payés
  • Heures d’arrivée et de départ flexibles
  • REER Collectif

Description complète du poste

Senior Housing Manager

Location: Remote

A glimpse into who we are

People. One word that connects everything we do here at Showcare, both internally and externally. As a diverse group of individuals, we celebrate our differences and welcome fresh perspectives. We strive to provide each team member with an environment where they can discover and nurture their strengths and passions; after all, that’s where the shift from a job to a calling begins!

Our  Showteam is a tight-knit tribe who always supports one another, no matter what. Our strength comes from our ability to collaborate and grow as a team. From client interactions to internal collaboration, we strive to build trusting relationships.

The services we provide include our virtual and hybrid event platform and solutions, registration & housing services, exhibitor lead management, and session tracking & evaluation services, all ingredients in a fantastic event recipe.

Our WHY

We  recently took the time to examine what our superpowers are as a team and WHY we do what we do.  By developing a statement that resonates with us and the people who know us best, we can always refer to it to ensure that our actions are true to our brand. As Simon Sinek says in his book, Start with Why (which we’d highly recommend!), “People don’t buy what you do, they buy why you do it.”

So, what’s our WHY?

To care wholeheartedly so that together we never stop growing.

As our president, Amilie Parent explains, “We are committed to caring about one another, the work we do and the relationships we build with our clients, partners, and event participants. It’s this level of care that ensures we continue to grow together. This is why our Showcarians feel inspired to bring their best to work every day. Our goal is to push ourselves and our community forward, challenge the status quo, and reach new heights. As an organization, we want to contribute positively to the world. This may seem like a lofty goal, but we strongly believe in the butterfly effect!”

Our HOWs

Instead of core values, we developed HOWs—behaviors we naturally embody when we’re at our best. These are our guiding light that keep us on track to ensure our people, ideas, and actions are in harmony. They are the actions we take that lead to us fulfilling our WHY:

Be there for one another: Have a collaborative mindset and always be ready to support and lend a hand to others.

Help others evolve: Be generous with others and contribute to their personal and professional growth.

Be adaptable and resilient: Stay open to change and willing to adjust your path in order to overcome obstacles.

Bring your best, always: Bring your best skills and strengths to everything you do.

Be authentic: Embrace who you are and what you stand for and share your unique perspective.

Do what's right: Be honest, act with integrity and treat others with respect and fairness.

What our clients love about us is the personal approach we take in supporting and guiding them on their journey to create the best possible version of their event. We proudly become an extension of their team, always keeping their best interests at heart. In doing so, together we create the optimal experience for participants at all stages of an event lifecycle.

Did you just yell out “YES! This sounds like a great place to work!”? Are you looking for a team who will support your goals and help you grow? Is bringing people together your passion? If so, we look forward to learning more about you. Who knows, maybe you’ll be joining us at our next team Coffee Chat!

Intrigued?

The Senior Housing Manager oversees all aspects of housing management for conferences and events, ensuring the seamless coordination of accommodations for attendees and guests. This role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with various stakeholders. The Senior Housing Manager leads a team of housing professionals, coordinating their work, ensuring their growth, and fostering a positive and productive work environment. This role is crucial in managing the team's performance, providing guidance and support, and driving the department's success through effective leadership and strategic planning. The Senior Housing Manager is also an autonomous professional who can implement the industry’s best practices and be a valuable resource to senior executives.

But WHAT will you be doing?

1. Project Management:

  • Ensure that all projects are delivered on time, within scope, and within budget.
  • Develop and manage the housing budget, including forecasting and tracking Showcare and client-related revenue and expenses.
  • Prepare production timelines and direct the internal team to ensure efficient and timely execution of tasks using Showcare methodology.

2. Client and Stakeholder Management:

  • Act as the main contact for clients and the main liaison with assigned hotel partners and the Showcare internal team.
  • Collaborate with conference organizers, vendors, and other stakeholders to ensure housing needs align with overall event goals.
  • Communicate and distribute information and requirements to the internal team, keeping clients and the internal team on track and informed.
  • Participate in sales presentations.

3. Team and Department Management:

  • Manage and lead the housing team, providing guidance, support, and professional development opportunities.
  • Delegate tasks and responsibilities effectively, ensuring the team operates efficiently and meets objectives.
  • Drive departmental initiatives and projects to enhance housing services and optimize performance.

4. Data Analysis and Management:

  • Review historical data to add or reduce room inventory.
  • Analyze trends and make recommendations to optimize hotel penetration and prevent attrition penalties.
  • Provide recommendations throughout the course of events, along with a recommendation summary report at the end of an event.

5. Database Build & Inventory Management:

  • Configure hotel booking site using hotel contracts.
  • Create room blocks and allocate hotel inventory.
  • Create hotel matrix based on contracted room blocks.
  • Create all hotel correspondence within the database platform.
  • Create incentive campaigns to increase pick-up while maintaining the best user experience.
  • Actively verify inventory to ensure sufficient availability.
  • Ensure accuracy and timeliness of all housing-related communications and documentation.

6. Hotel Contract & Reservation/Rooming List Management:

  • Negotiate hotel contracts with favorable terms/conditions and prepare contract addendums.
  • Manage individual and group reservations; ensure accurate billing information.
  • Manage rooming lists from clients and VIP requests; ensure accurate billing information.
  • Ensure rooming lists are accurate and sent to hotels/clients in a timely manner.

7. Financial Management:

  • Maximize potential to earn complimentary room nights and hotel incentives based on hotel contracts.
  • Responsible for reaching or surpassing financial goals set for the contract (hotel commission; rebates, reservations fees etc).
  • Identify cost-saving opportunities.

8. Reporting, Compliance and Risk Management:

  • Ensure compliance with all relevant regulations and industry standards related to housing management.
  • Create client reports and ensure accuracy.
  • Mitigate risks related to housing, such as attrition, overbooking, cancellations, and security issues.

9. Event Execution and Travel:

  • Travel for pre-event, post-event, client visits, site visits, and lead events onsite as required.
  • Perform onsite hotel audits when required.
  • Review master billing provided by hotels is accurate before clients provide payment.

10. Other Responsibilities:

  • Ability to work evenings and weekends when required.
  • Prepared to travel mainly to the US and Canada, with the possibility of international travel, up to 15-20% of the year.

Does this fit your profile?

  • Bachelor’s degree;
  • 5 to 10 years of experience in housing management for conferences;
  • Knowledge of hotel industry practices and trends;
  • Available for travel.

Does this sound like you?

  • Excellent client services approach;
  • Ability to lead and manage several projects simultaneously;
  • Able to prioritize, meet deadlines and work in a fast-paced environment;
  • Highly developed analytical mind and strong ability to solve problems;
  • Comfortable and able to effectively facilitate discussions with internal and external stakeholders;
  • Excellent communicator and able to explain complex issues in simple terms;
  • Team-oriented;
  • Demonstrates leadership competencies: coaching, guiding and inspiring employees at all levels;
  • Ability to work in a changing environment;
  • Pro-active approach to providing solutions/improving processes for the project;
  • Knowledge of various applications, such as Jira, Confluence, registration and housing booking platforms;
  • Proficiency in Office 365;
  • Excellent communication skills in both spoken and written English.

Thanks for learning about us and we look forward to doing the same with you!

Job Type: Full-time

Salary: From $70,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • Monday to Friday
  • Weekends as needed

Application question(s):

  • Which HOWs do you relate the most to?

Experience:

  • event housing: 5 years (required)

Work Location: In person

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