Emplois Customer Service $103 000 - Oshawa, ON

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  • Experience integrating DRM (Digital Rights Management) solutions, search and recommendation engines, analytics and customer measurement, advertising platforms,…
  • Proactively identifies potential service delivery issues and provides clear guidance towards process improvement.
  • What you will be doing:
  • Pull and galvanize complex customer profile and interaction data sets to map and optimize customer journey and experience.
  • 1+ Years Rogers work experience.
  • Develop recommendations for inventory policies, service level attainment, and/or process changes to improve S&OP execution.
  • Travel Requirements: Up to 10%.
  • Ability to work effectively and independently on multiple simultaneous tasks within a fast paced high tech customer service oriented environment.
  • Experience integrating DRM (Digital Rights Management) solutions, search and recommendation engines, analytics and customer measurement, advertising platforms,…
  • The Director CEX Strategy will be accountable for supporting customer satisfaction, creating innovative customer experiences, and providing thought leadership…
  • Work with all internal departments (Rogers Media Sales, Elevate, Creative Services, Promotions, etc.).
  • Create media plans that surpass customer needs and…
  • Write lots of front-end HTML, CSS, TypeScript, Angular, etc., maybe even some backend code as well.
  • Work with modern SDLC, such as Agile/Scrum teams, writing…
  • Write microservices, maybe even some front-end code.
  • Work with one or more of the following: Cassandra, Kafka, elasticsearch, Redis.
  • Overall mandate of the role is to manage wireless service revenue development by defining the overall pricing strategy for the wireless business.