A typical day would include readying the store for customers i.e. cleaning, merchandising and facing product, as well as updating pricing grids for current promotional offers, etc. Additionally, completing daily operational duties like auditing past sales, ordering merchandise and performing inventory counts. After the store is ready to sell, we're to take to the sales floor and begin attracting customer and business to our kiosk. Engaging mall traffic and determining their sales needs will help us to narrow down which phone, carrier and plan is right for them. After we've figured it all out and the customer is ready to buy, we discuss add-ons like accessories and device protection to bulk up the sale.
I'm good at my job, but I do not enjoy being in the high pressure sales environment. I learned this at my stay at WOW! mobile boutique.
My coworkers and management were both amazing. I've made some really fantastic relationships with the people I worked with at WOW! mobile boutique, and some that I hope are lifelong.
The hardest part of my job is the high pressure sales environment that is retail. The constant pressure from head office about numbers and attach rates, etc. is overwhelming.
The most enjoyable part of the job was being able to really help my customers, their families and provide them with a service that they needed.
Coworkers and management were amazing to work with, we had a really great team in store, customer rapport was genuine.
High pressure sales environment, high stress to reach targets, a lot of operations.