In my current role supporting field operations, WGL is moving towards automation and removing paper in all forms used. The back-office operations will change from data-entry processes to analytical required. These are exciting times at WGL taking the company well into the 21st century.
I learned how to type fast
Management is great
Hardest part of the job is working with slow speed computer
Most enjoyable part of the job is getting to know your customer and helping them the best way you can
People at the company want you to go along to get along, if you have skills you are alone most do not. Most people of skills that come their leaves a some point. The coultsure has changed drastically in the people from carrying to be there for the money.
The workplace is very collaborative and friendly and I worked under two managers that respected my opinions and inputs. I was thankful for the responsibility and freedom to express my opinions freely that the team had given me. I used these skills in my later jobs as well.
Felt part of the company and given opportunity to learn new technologies
No flexible schedule, so you must work 630am-3pm, even though it makes no sense why we start so early when they tell us not to approach residences until 8/830am and most of that time is spent sitting around the office in the morning, this job could easily start much later and would greatly benefit the employees more.
I'm on the fence with job security in this position because when AI takes off fully here, Meter Readers/Meter Service Reps positions could easily be eliminated to save on company cutbacks/funding as this position is totally pointless and could be combined with the Service Tech positions, as they primarily do nothing most of day as well. Company already has alot of dead-end positions that I could easily see being eliminated in the near future, especially if they want to save money on their loss to the company merger.
Management varies from office to office, as pretty much supervisors are on their own and do whatever they want to their discretion. Workplace culture seems to be valued as there's always something community based going on with the company to get employees together to do stuff and get to know each other.
Hardest part of the job is staying motivated when you know your job everyday is to do the exact same thing day in and day out, week after week, like a programmed robot.
Most enjoyable part of my job is getting paid and the benefits are very good, but the dullness of this job greatly outweighs the benefits as I feel like I'm just wasting my time to sit around getting paid for 8 hours a day, I would really like to accomplish more and do more - plus...
Dullness, Waste of Time, Not Learning Anything, Not Productive, Unmotivated
Different departments vary widely in treatment of employees, and opportunities for advancement within some departments are virtually non-existent. When I first began, people seemed much happier than today. There is a degree of uncertainty regarding how things will change after the Alta Gas merger concludes.