WestJet Airlines
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Avis des employés pour Sales Representative chez WestJet Airlines

Intitulé du poste
Sales Representative37 avis
Lieu
Canada37 avis
37 avis correspondant à votre recherche
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4,0
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Culture d'entreprise
WestJet has been a decent company to work for. The corporate culture can be a bit overwhelming at times. There is a lot of middle management constantly creating new ways to re-brand old tasks. The training was very intense and there is a lot to learn but the trainers are supportive and helpful. Working from home was a great perk for WestJet. The hourly wage is not very reflective of the amount of work that is required, but the travel perks are definitely a huge bonus, and the dental/health benefits are good. Working on the phones can be very busy and stressful, especially during flight disruptions. You are constantly bombarded with changes to policies but that seems common to the travel industry, especially with Covid-19. There is a huge amount of information that needs to be retained but there is a good support network available for assistance if needed. Most guests are hospitable and friendly but be prepared to deal with some very unhappy, entitled and abusive people, especially during flight disruptions. Overall I enjoyed my time at WestJet but there are definitely some things that need improving.
Points positifs
Work from home, travel perks, able to connect with guests on personal level
Points négatifs
Can be very stressful, occasionally abusive guests, low pay, constantly changing guidelines
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4,0
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WestJet Company culture is great and everyone feels as a part of the company. Great benefit especially flying perks. However income is not great. If you enjoy travelling then it is a great company to work for.
Points positifs
standby flight perks
Points négatifs
low income
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3,0
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Shift bidding allows you to work the shift that best suits you and Vacation is fairly administered using a bidding process based on points earned as a result of seniority. This job requires that you take inbound calls from your home, answer questions regarding travel, airline, airport and security guidelines and complete, cancel and modify guest bookings. The most challenging aspect to the job was having to re-accommodate guests when their flights had been negatively impacted due to cancellations or schedule changes. Policies and procedure were often changing making it confusing to understand the proper guidelines and procedures. There is a Quality Program in place to ensure that if an agent struggles with a policy or procedure, quality sessions with Support Specialists can be arranged. The equipment provided was dated and often problematic, causing awkward, frustrating technical glitches when you were in the middle of a booking with a guest. Overall, more pros than cons. A great company to work for if customer service is your forte and travelling is your passion.
Points positifs
Flexible schedules and work from home opportunities
Points négatifs
High stress for low pay
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1,0
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In the contact center You are dispensable in a sea of new hires. Turnover is high because the pay is awful for the amount of work and abuse you are subjected to daily. You are punished for being off the phone except assigned break times, so no bathroom for you. There are no opportunities to Advance despite them promising there would be. Recently they were looking to be exempted from rules covering the employees right to refuse overtime, given 24hrs notice of a shift change, and mandatory half hour breaks. So let that sink in, not only are they horrible to their employees they want a break from the law to treat them worse!
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2,0
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Senior agents would get singled out with unjust criticisms, management would ask your opinion and then talk behind your back if you suggested anything other than what management already wanted to hear/do.
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2,0
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It was an awesome place. Now though, the culture is gone and no one cares except the ladder climbers. The profit share and OPA are pretty much non existent now.
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4,0
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Answer emails from guests and respond to their concerns. The goal is to retain them as a guest and also meet the needs of the business. I ensure I have all the details prior to answering in order to provide a complete fair answer.
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4,0
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I worked in the call centre and it was very tough to take call after call after call. you definitely feel like you are just a number. I would recommend it because you get to work from home. you do become isolated though.
Points positifs
flight benefits
Points négatifs
you are just a number
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2,0
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Even though it's an airline industry, it's not all complaints and rage. People are generally understanding towards those in the call center. Had to leave because of the low pay though D:
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3,0
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I loved working for Westjet however the call volumes are outrageous and the types of calls are just not good. I spent more of my time being yelled at for things that were out of my control then anything else.
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3,0
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The position is stressful at times but overall the guests are good. I recommend this company for someone who prefers to not interact with coworkers and prefers to be alone all the time as you do work from home.
Points positifs
Excellent airfare for employees and health benefits
Points négatifs
It gets a little lonely
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5,0
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WestJet is an amazing company to work for and the work was simple. Book reservations for guests. The system is easy to learn and there's always support to help. The perks are awesome. You can travel anywhere WestJet flies for pennies. Literally. You even get buddy passes for your family/friends so they can fly at majorly discounted rates. And hey, who doesn't want to travel?

Working from home was the best part. Not having to go out in the cold/rain/etc but being in the comfort of your own home office, THAT was the life.


It just wasn't for me. After years of working in different call centres 'on the phone', I needed a change and wanted to do something else, something OFF the phone. That's the reason I left. I highly recommend WestJet to anybody who enjoys work as a customer service rep and enjoys working alone as opposed to a bigger environment/facility, this job's for you.
Points positifs
working from home, traveling for pennies, bussy passes
Points négatifs
N/A
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5,0
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A group of individuals who truly look out for one another. Support is not hard to find and guidance is plentiful. They are only as strong as their weakest link, but their weakest link is always given the tools and support to be the strongest in the group.
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4,0
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Great company and great employees. I learned how to be a great team player and how to be very organized and be very good at time management.
Challenging part of my job is the guest that were upset when there was a distrubtion to thier filght however WestJet taught us how to be professional and most helpful.
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4,0
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Great place to work if you like to travel, great fares if you don't mind flying on a standby basis. Perfect for those who love customer service in this constantly evolving industry.
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5,0
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This is the type of company that you will regret leaving in your lifetime. The Management needed a little empathy when it comes to sicknesses, but the overall culture of this place was amazing.
Points positifs
FLIGHTS!
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5,0
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The best airline you could ever work for. The company culture is unlike any other. The people are super happy and the benefits are fantastic. Anyone would be lucky to work here.
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5,0
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Loved working from home and doing team activities. Working in the call centre, you have to stay at your desk as you are monitored to make sure you are on calls EVERY SECOND. Benefits were good but did not outweigh the salary.
Points positifs
Co-workers become lifelong friends
Points négatifs
Schedules and shift work
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4,0
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West Jet is a great place to work, however the possibility of advancement in the call center is very difficult.. therefore difficult to survive on the salary while you try to climb the ladder.
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3,0
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WestJet is a great company that is going thru growth at a fast pace and is having growing pains. Negatives are schedules and salary, positives are share match 20% and flight benefits.
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2,0
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I worked as a call centre agent and this job is not for every one. If you are used to being independent in the workplace, this is not the right job for you. It is micro managed, every call is monitored and all they focus is your call stats. You have to put up with a lot of things for such a very low pay. Yes you get good travel privileges but you need an additional income to make ends meet for 12/hr. It's not even worth it. Now I know why they hire every 3 months because nobody really stays if this is their only source of income.
Points positifs
Travel privileges
Points négatifs
Erratic schedule
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