WestJet Airlines
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Avis des employés pour Guest Service Agent chez WestJet Airlines

Intitulé du poste
Guest Service Agent32 avis
Lieu
Canada32 avis
32 avis correspondant à votre recherche
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4,0
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Culture d'entreprise
A typical day at wok is easy because its routine and assigned on a daily basis. Workplace are multicultured and diversified. MAnagement are very easy and easy to approach and they appreciate your work everyday. The most enjoyable part are the flight benefits and benefits are awesome. The hardest part when passengers shout on you and rude. I though I will be retiring at WEstjet it's my dream job but because of pandemic most of us had been lay off because Airline industry are down.
Points positifs
lots of freebies and lots of food and treats
Points négatifs
long standing
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5,0
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WestJet is such a great company to work for. The culture is amazing. The morning staff aren't the friendliest, but the night crew are incredible. I really enjoyed working for the company, but they pay minimum wage.
Points positifs
Flight Benefits
Points négatifs
Pay
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4,0
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This company's culture is second to none. It's an organization that is constantly evolving, which makes it diverse and new everyday. No day ever goes as planning because something is always popping up and priorities area always shifting, it's good to keep you on your toes!
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4,0
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- Lots of different workplace culture
- Management is always helpful and supportive

- Always problem solving

- Job may get repetitive

- Numerous job opportunities within the company

- Having to deal with guest constantly yelling at you for things you cannot control when it comes to following company policies

- Always have amazing and wonderful coworkers to have your back or help you out when in need

- Lots of perks working with the company
Points positifs
The benefits working with the company
Points négatifs
Short or sometimes not able to take any breaks within long hour shifts
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5,0
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Westjet is wonderful at promoting from within and has great mentors to provide guidance to other positions
The people there are truly what makes it such a great company to work for
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5,0
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WestJet is an amazing company to work for when you are willing to make yourself available in interacting with your co-workers. Culture is number one and you have to participate to make it happen. Sitting back and waiting for things to change will only result in disappointment. I bleed teal and always will. I cant say enough good about my experience.
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5,0
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Great and fun place to work! Would definitely recommend. Very inclusive environment, no day is ever the same so you always learn something new! It can be stressful, but almost always rewarding.
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5,0
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Nothing bad to say about my time with WestJet. The opportunity to see the world and grow as a leader were second to none. I had the opportunity to work with a strong leadership team and interact with guests from across the globe.
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5,0
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They have great benefits and perks. The job culture is great different diversity of people. Gained alot of knowledge. The only thing I could say is, I should of used my flight benefots more.
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5,0
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Even in the worst days at the airport when we are hit by inclement weather that bring us IROPS, cancellations and stranded guests, I can always find support in an amazing team, that is focused on safety for our guests and doing their best to create a positive experience. I always look forward to go to work, even though as all companies there is always room for improvement.
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5,0
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Your daily duties consist of a set straight very straight forward duties which you get trained for, your benefits are some of the best in the airline industry.

You get to modify your schedule very easily once you have been allocated your schedule.
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4,0
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Awesome people, fast-paced, good travel benefits...supportive management. Flexible schedule however must work shift work. Great company culture and company growth.
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5,0
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It is a great company, good management, and people are very nice to work with. They are very patient and understanding to your current situation. Always fun
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5,0
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I cant really give a fair assessment of the wages, vacation etc as i was only an OJT student at the time of my work there. I do note however, that the CEO of WestJet took the time to stop and talk to me and commend me on my performance while he was visiting YYG with his family
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4,0
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A typical day at work I assist guest with the check in process and drop off their bags, help them through security and to there flights or off the flights to either to the next flight or to pick up their bags in arrivals
Majority of management are helpful and supportive during the operation and with personal problems

I really enjoy working at West jet ... the people I work with make the job enjoyable and feels like fun and less work

I have learned a lot bout the airline industry and how it works on daily basis

The hardest part of my job is not being able to help the guest with their flight problems sometimes as there is sometimes nothing I can do

I get great joy out of helping the guest to speed up the check in process and get to their flights fast but safely
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4,0
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Overall WestJet is a great employer.
There are small issues with work/life balance, especially if you aren't located near the airport you work at. This is most prevalent in the mid-level positions, where shifts are 12hrs (on a smooth day). This can easily result in 15hr days outside of your home, depending on where you're located in relation.

Salary is a little low in some cases, recently revised, but the benefits are great. Vacation time is excellent and bonuses and such are available as part of the total compensation.

Job security is superb - they don't really let people go without extensive cause. Advancement is another story, as promotion bottlenecks fairly quickly. Being able to move can greatly increase those opportunities.

Management, in my experience, has always been good. I have not clashed with people above me often, especially outside of the frontline capacity.

Culture is second to none in my opinion. There is a slight identity crisis currently with fast growth and increasing of employees, but the underlying culture remains.
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1,0
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First you are underpaid. Then you are put through training separated into two parts. first part then on the phone then second on the phone then home. All the team leads are sketchy and do not communicate until there is a big problem. Try to get info and they push you off to another who doesn't have their ducks lined up either.. Biggest waste of time.. not worth the at homeness.
Points positifs
None
Points négatifs
no one can tell you whats going on...
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5,0
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Great place to learn aviation standards
Excellent way to know the airport environment

Good culture internally

Celebrates its successes

Measures performance on its employees regularly
Points positifs
Awesome people to work with
Points négatifs
Long hours with delays
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5,0
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This is a great company to work for. I am a guest Service Ambassador and it’s a great job to start with at this company so you can learn everything in the woodworks of the airport. It is a great stepping stone to move up to a customer service agent then anything you wish. I used to work for Air Canada and I am so happy that I changed companies. If your going to work in the airline industry work for Westjet :)
Points positifs
Fast paced environment, amazing perks
Points négatifs
Health benefits are paid for by you but are good
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4,0
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No two days are ever the same working at an airport. And there are always interesting people to met and challenging work environments.
Opportunities do exist for advancement but not at smaller operational bases such as Saskatoon due to a smaller flight operation.
Points positifs
no two days are ever the same
Points négatifs
if there are delays there is an expected culture to staywith the flight until its departed
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5,0
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My circumstances changed suddenly as a result of that my new job at WestJet only provided me limited hours which was no longer feasible for me as the salary was not enough for me to be able to afford my monthly bills.

However, I will say that WestJet was very supportive, patient and understanding during a very difficult time and HR told me that if my situation changes in the future that they would be more than pleased to have me employed at WestJet again.


I only gave 3 stars for salary/benefits because the entry level rate of pay is low BUT increases over time increments but the benefits and profit sharing options are amazing!!!
Points positifs
Free travel
Points négatifs
Lower pay
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