WestJet Airlines
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Avis des employés pour Customer Service Representative chez WestJet Airlines

Intitulé du poste
Customer Service Representative111 avis
Lieu
Canada111 avis
111 avis correspondant à votre recherche
Voir les 511 avis
4,0
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The people and the culture. The people within the company make going to work easy and enjoyable. The love for the job and the sense of community keeps me uplifted.
Points positifs
The people
Points négatifs
Delays
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5,0
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Really easy to make friends at work. Flight and travel benefits are the best part, decent health benefits but the pay could be higher. Lots of growth and learning opportunities. The work culture is awesome. The people within the company make going to work easy and enjoyable.
Points positifs
flexible hours, internal hiring, travel benefits
Points négatifs
low pay, lots of walking and standing around
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5,0
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I loved working for Westjet. I looked forward to every shift. Best career move I ever made. Lots of growth and learning opportunities. I worked at 2 different stations and enjoyed meeting new people
Points positifs
travel benefits, employees, career not a job
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5,0
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I love this workplace especially the people that made westjet today. Everyone treats each other like a family. there will be days that you will not like your job because of irregular operations however your colleagues are always there for you and assist you!
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4,0
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Lots of room for advancement. Fun working environment. Really easy to make friends at work. Good benefits, pay could be higher. Lots of support from team. Fast paced environment. Challenging but rewarding work.
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2,0
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After years of working for WestJet I learned the hard way that it is a typical corporation who cares only about profit and not for its employees. Hard work doesn't pay off here.
Points positifs
Great people to work with on a local level
Points négatifs
Demanding shift-work hours with little consistency
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5,0
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Worked here as a guest service ambassador, responsible for assisting guest who requires special assistance. Westjet culture is the best, we were thought to be more of a people-person but at the same time we have to follow airline regulations.
Points négatifs
Customer Service
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5,0
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My experience with WestJet is rewarding as well as emotional. I’ve been with the company almost 4 years and love the culture this company represents and repeatedly displays. Employees become family with respect and encouragement consistently provided. Due to COVID-19 the airline industry has been affected drastically but hopefully will recover in time.
Points positifs
Family culture
Points négatifs
Wages
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5,0
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Great place to work. All about teamwork! Great staff and management. Caring environment. Highly recommend. Learnt a lot while working here. Gained many new skills. Would definitely work there again.
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4,0
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Work level was reasonable
Compensation was fair

Having flight privileges was excellent (standby)

Unfortunately Covid-19 just destroyed the airline industry - would still be working there otherwise
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5,0
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WestJet is known for their customer care and fun culture. This company truly does care about their employees and their culture is set apart from most other corporations. This doesn't mean you can go to work to have fun and slack off. They have high standards and expectations. If you are a go-getter with outgoing personality and you truly have a caring nature, this is the place to work. Suitable for those who have another job as WestJet doesn't pay great. They make up for the pay with great travel benefits.
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1,0
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Lack of support for front line agents, which are bullied and disrespected on a daily basis and treated very poorly by the support department, with total acceptance from the Team Leaders and management who totally condone and encourage this kind of behaviour. Horrible experience working there. Great team members, bad management that is too busy gossiping.
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4,0
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80 percent fun and 20 percent serious work was our motto. We tried to keep things light on the easy days in order to take us through the very trying days when we would face winter flight cancellations and delays. We respected the diversity of each other and collaborated very well. Making guests smile made our jobs worth while. It's nice to be a part of a successful team that genuinely cares for people.
Points positifs
Flying benefits
Points négatifs
3am start times and 2am end times are not for everyone.
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3,0
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Westjet culture has dropped since they became bottom line driven. Very few of the management have any type of degree. no senority.............
degrees
Points positifs
flight benefits
Points négatifs
no senority
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1,0
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WestJet is not the warm, caring company that they purport to be. The culture has been completely erased and most of the front line staff is on progressive discipline for some small thing or another. Fir full time staff, if you are late OR sick more than three days in a rolling year, they will put you on progressive discipline.

Management is inept and doesn't know the processes to complete your job, so they just tell you to look it up in the company information system.


The hours are terrible and it took over 5 years to get a full time position. You will be working weekend and holidays forever.
Points positifs
Discount Travel when space is available
Points négatifs
No work/life balance, no mental health support, fear tactics to achieve results
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4,0
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Great place to work! Fun, friendly and very challenging at times but totally worth it as a part time job, or a stater job for a student. Great way to get into the airline industry.
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5,0
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I couldn’t be more happier working for this amazing company. Not only are you treated with the utmost respect and feeling of being at home, you get to work with these amazing people everyday. They have amazing travel benefits for you and your whole family ❤️ I would recommend this company to anyone :)
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3,0
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Depending on where you work within the company there can be a clique that may be hard to advance. You need to be open to change as the industry is constantly changing and at a rapid pace
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3,0
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Not a bad place to work, but no place for someone who would like a competitive salary in this city. No cost of living increases or raises after 7 years of service, but nice people and a good company
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1,0
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Expect changes to processes weekly with very little assistance from support staff. Guests can be extremely volatile. Hold times tend to be high which adds to guests being very rude.
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5,0
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I am one of the newbies here but so far everyone has been great. In my 1 year here I have learned a lot from them. They shared a lot. A very fun place to work at. They love their people/ employees. You would be loyal to them in short a time
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