WestJet Airlines
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Avis des employés pour WestJet Airlines - Moncton, NB

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Moncton, NB28 avis
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4,0
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Bonne entreprise, salaire pourrait être plus élevé vu le stress qu'il y a pour l'exactitude des renseignements et aussi le fait de faire affaire à des clients qui ne sont pas compréhensifs.
Milieu de travail a la maison donc agréable

Bon outils de travail

Bon suivi avec l'équipe et le chef

Bonne formation
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4,0
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WestJet has been a decent company to work for. The corporate culture can be a bit overwhelming at times. There is a lot of middle management constantly creating new ways to re-brand old tasks. The training was very intense and there is a lot to learn but the trainers are supportive and helpful. Working from home was a great perk for WestJet. The hourly wage is not very reflective of the amount of work that is required, but the travel perks are definitely a huge bonus, and the dental/health benefits are good. Working on the phones can be very busy and stressful, especially during flight disruptions. You are constantly bombarded with changes to policies but that seems common to the travel industry, especially with Covid-19. There is a huge amount of information that needs to be retained but there is a good support network available for assistance if needed. Most guests are hospitable and friendly but be prepared to deal with some very unhappy, entitled and abusive people, especially during flight disruptions. Overall I enjoyed my time at WestJet but there are definitely some things that need improving.
Points positifs
Work from home, travel perks, able to connect with guests on personal level
Points négatifs
Can be very stressful, occasionally abusive guests, low pay, constantly changing guidelines
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5,0
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Will always cherish my years with WestJet, and will always be a WestJetter at heart. Only left because Covid eliminated my campus and department, and would definitely work for them again.
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3,0
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Shift bidding allows you to work the shift that best suits you and Vacation is fairly administered using a bidding process based on points earned as a result of seniority. This job requires that you take inbound calls from your home, answer questions regarding travel, airline, airport and security guidelines and complete, cancel and modify guest bookings. The most challenging aspect to the job was having to re-accommodate guests when their flights had been negatively impacted due to cancellations or schedule changes. Policies and procedure were often changing making it confusing to understand the proper guidelines and procedures. There is a Quality Program in place to ensure that if an agent struggles with a policy or procedure, quality sessions with Support Specialists can be arranged. The equipment provided was dated and often problematic, causing awkward, frustrating technical glitches when you were in the middle of a booking with a guest. Overall, more pros than cons. A great company to work for if customer service is your forte and travelling is your passion.
Points positifs
Flexible schedules and work from home opportunities
Points négatifs
High stress for low pay
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5,0
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My experience with WestJet is rewarding as well as emotional. I’ve been with the company almost 4 years and love the culture this company represents and repeatedly displays. Employees become family with respect and encouragement consistently provided. Due to COVID-19 the airline industry has been affected drastically but hopefully will recover in time.
Points positifs
Family culture
Points négatifs
Wages
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3,0
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Wasn't the worse job I worked for, salary needed major improvement for the amount of work being done. Was able to work from home so that was great for me. IT was difficult to advance as there wasn't as many job opportunity in Moncton as there is Calgary.
Points positifs
work from home, travel privileges, profit share
Points négatifs
pay rates, job advancement
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1,0
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In the contact center You are dispensable in a sea of new hires. Turnover is high because the pay is awful for the amount of work and abuse you are subjected to daily. You are punished for being off the phone except assigned break times, so no bathroom for you. There are no opportunities to Advance despite them promising there would be. Recently they were looking to be exempted from rules covering the employees right to refuse overtime, given 24hrs notice of a shift change, and mandatory half hour breaks. So let that sink in, not only are they horrible to their employees they want a break from the law to treat them worse!
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1,0
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Lack of support for front line agents, which are bullied and disrespected on a daily basis and treated very poorly by the support department, with total acceptance from the Team Leaders and management who totally condone and encourage this kind of behaviour. Horrible experience working there. Great team members, bad management that is too busy gossiping.
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5,0
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I found WestJet one of the best companies to work for I was proud to be a Westjetter I would still be one if I did not have to relocate to where I could not transfer. From my coworkers to my team lead, they were all awesome and very helpful
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5,0
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Westjet has a great culture and treats it's employee like adults, if something has to be done the higher ups will not only tells us to follow the policy, they'll explain why something is the way it is, and encourage discussion to make the company a better place for all.
Working from home takes some getting used to, and you'll need to find ways to get out of the house, to avoid going stir crazy.
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1,0
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Expect changes to processes weekly with very little assistance from support staff. Guests can be extremely volatile. Hold times tend to be high which adds to guests being very rude.
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2,0
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From the minute you get into the class setting you are told this will be intense and fast paced. So fast paced that you must memorize 120 airport codes the first week and be tested on them. You have to achieve 85% on all tests or you are cut from the class. The instructors seem like they have to follow a tight schedule and the stress gets passed on to you.
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1,0
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If it wasn’t for some amazing coworkers, I don’t know what culture westjet would have... being handed out a hand written warning that if I call in sick one more time, I would lose my job? OH AND I WAS PREGNANT!!!!!!! They try to bring you in their cult saying the “westjet we care” slogan, some rubbish that is ! Worked with them for 2 years, never once used my travel benefits as they don’t pay you for your hard work, and developed severe anxiety and depression from being monitored to the T by my former team Leader.
Points positifs
Thank god for supportive coworkers
Points négatifs
Every single thing
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4,0
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Westjet is a great place to work. I admit I left for my own personal reasons. Only downside is the expectations are high and the hours are long. It is not for everyone but the people are fantastic. With the benefits offered it makes for a great opportunity to travel all over the world. If you decide to apply and I hope you do be aware it is hard work but well worth it.
Points positifs
Great Benefits and wonderful diversity
Points négatifs
Long hours and high expectations
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3,0
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My daily tasks included; Answering phones, booking flights, processing payments, changing/editing reservations. This was a home-based position with Westjet.
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3,0
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I loved working for Westjet however the call volumes are outrageous and the types of calls are just not good. I spent more of my time being yelled at for things that were out of my control then anything else.
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5,0
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Amazing co workers, great trainers, work from home great benefits, very poor pay, and if you have to take time for a sick family member, you have to resign from the company and good luck getting rehired god knows I tried I had to leave because my 15 year old had to go in the children's hospital because of Lupus and cancer, she is better now and I asked to come back because I love my job and they refused me. So not very sympathetic that way.
Points positifs
staff, work from home, benifits
Points négatifs
Pay, Empathy or Sympathy from head office is not there
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2,0
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Exhausting and abusive environment.
I learned about the airline industry.

Poorly trained management.

awesome peers terrible management.

Sitting on the phone and being yelled at for someone elses choice or mistake.
Points positifs
work from home
Points négatifs
emotionally abusive
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3,0
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The position is stressful at times but overall the guests are good. I recommend this company for someone who prefers to not interact with coworkers and prefers to be alone all the time as you do work from home.
Points positifs
Excellent airfare for employees and health benefits
Points négatifs
It gets a little lonely
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5,0
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WestJet is an amazing company to work for and the work was simple. Book reservations for guests. The system is easy to learn and there's always support to help. The perks are awesome. You can travel anywhere WestJet flies for pennies. Literally. You even get buddy passes for your family/friends so they can fly at majorly discounted rates. And hey, who doesn't want to travel?

Working from home was the best part. Not having to go out in the cold/rain/etc but being in the comfort of your own home office, THAT was the life.


It just wasn't for me. After years of working in different call centres 'on the phone', I needed a change and wanted to do something else, something OFF the phone. That's the reason I left. I highly recommend WestJet to anybody who enjoys work as a customer service rep and enjoys working alone as opposed to a bigger environment/facility, this job's for you.
Points positifs
working from home, traveling for pennies, bussy passes
Points négatifs
N/A
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5,0
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The culture is great, the time given to teach and encourage agents is acceptable from a Team Leader perspective. Pay was very good. Communication from Executive management and front-line managers very vague, very sketchy. Alot of upper management has zero experience from other Call Centers so isn't very good at running things efficiently. There seems to be too many people trying to run the show, and not enough people putting plans for the future into place.

If you have previous Team Leader experience, you can do well as long as you are able to work without any direct and effective supervision and communication, emphasis on communication. Alot of policy especially attendance is not clearly defined and alot of guessing takes place. If you want feedback, you have to beg for it. Also when you get it, seems to be alot of emphasis on things that aren't important. Too much concern with regards to how the center is perceived by up management, and not enough concern with the things that really matter. Much of the skill needed to be effective as a TL has to come with you, or it's a guessing game. Their policy/process is very, very different from other Call Centers.


Customer Service is priority one as is following rules and protecting guest privacy. Constant change that plagues the Airline industry definitely trickles down to the call center. Union activity as of late has made for some difficult calls for the agents. As have flight path changes. Westjet is trying to be efficient and is making great strides to get there, and doing well at it. But many guests are not happy with the
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Points positifs
CEO vision, culture, moral, people
Points négatifs
ELT lacks call center experience, poor communication, system issues, latency
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