Avis d'employé sur WestJet Airlines
Will always cherish my years with WestJet, and will always be a WestJetter at heart. Only left because Covid eliminated my campus and department, and would definitely work for them again.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Shift bidding allows you to work the shift that best suits you and Vacation is fairly administered using a bidding process based on points earned as a result of seniority. This job requires that you take inbound calls from your home, answer questions regarding travel, airline, airport and security guidelines and complete, cancel and modify guest bookings. The most challenging aspect to the job was having to re-accommodate guests when their flights had been negatively impacted due to cancellations or schedule changes. Policies and procedure were often changing making it confusing to understand the proper guidelines and procedures. There is a Quality Program in place to ensure that if an agent struggles with a policy or procedure, quality sessions with Support Specialists can be arranged. The equipment provided was dated and often problematic, causing awkward, frustrating technical glitches when you were in the middle of a booking with a guest. Overall, more pros than cons. A great company to work for if customer service is your forte and travelling is your passion.
Flexible schedules and work from home opportunities
High stress for low pay
My experience with WestJet is rewarding as well as emotional. I’ve been with the company almost 4 years and love the culture this company represents and repeatedly displays. Employees become family with respect and encouragement consistently provided. Due to COVID-19 the airline industry has been affected drastically but hopefully will recover in time.