Customers service workjnv call center the guest service ambassador is airport
Guest Service Ambassador (GSA) is a more junior role that greets and assists people at the airport, with check-in kiosks, directions, etc.
Customer Service Agent (CSA) is a progressive step up where you assist travelers within the reservation system, solve more complex problems, assist with flight boarding, etc.
Guest service ambassador welcomes guests, assists with kiosk check-ins and inquires and any questions the guest might have regarding checking in, luggage, customs, etc.
Customer service agents checks-in the guests, weighs and checks luggage, issues boarding passes, seat selection, upgrades, special services and requirements, etc.
Not sure. Some titles are created to decrease responsibility so as to command a lower rate of pay and decrease hours so benefits do not have to be paid.