I began my career with drugstore.com as an inbound customer care representative. Received incoming calls from customers wanting to place an order, check on an order, requested instructions to return orders, track orders, take payments, provide refunds and complimentary rewards and credits. I eventually worked from home as email support. Doing the same as before, but only by email.
Eventually, Walgreens bought drugstore.com. My role at home changed taking calls when the center went into queue. Down the road I was directed to work on emails and take calls. drugstore.com was shut down. I was transferred to our Vision Direct store. Still at home responding to emails and taking calls. Shortly after, February 2017, our entire office became redundant and closed.
Under the management of drugstore.com, employees were viewed as members of the entire team. Upper management and office level management took great care in working with Customer Facing Employees. They were greatly missed when it was bought out.
Hardest part of the job was remaining objective. I worked hard at not letting the experience get to me personally.
Best part of the job was not only the team spirit, but being able to provide the best support experience to the customer every day.
Family aware and caring
Designated shift hours unreasonable.