A typical work day consists of listening to messages in the morning, returning urgent phone calls immediately and non-urgent ones at a later time. (task management)
If it is pay week, I must approve time sheets and how much field staff workers are to be paid.
Consulting with City of Ottawa Support services on client issues, concerns, changes and updates. as well as terminating and opening paper& electronic files. Doing light administrative work
Attending meetings with fellow schedulers and management and discuss issues, concerns and changes in the programs.
Management is easy to talk to and have an open door policy and are always willing to help if needed. They are knowledgeable in their fields and provide the proper feedback to improve at my job.
Co-workers are alright, of course some can be difficult to work with but that is always part of the job. In my department we work mostly independently and manage our own caseloads. Any issues that arise we direct it to the appropriate supervisor.
The hardest part of the job is having to send a client back to the City of Ottawa for another agency to staff. Since it is my job to find an appropriate match for them, however, sometimes the reality is that perhaps there is another agency out there that can meet their exact needs.
The most enjoyable part of the job is to create bonds with clients and workers and knowing that at the end of the day at least one person will Thank you and be happy with the service you provided them with.