Value Mobile - Avis
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Being a part of this organization I have stated gathering all the information about cellular industry and its growth and how to successfully close sales whenever there is an opportunity.
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It was a good experience, I have got to learn a lot from the company and I have gained years of experience dealing with customers and trying to sell our products/plans.
It was a very convenient job with suitable hours flexible timings.
Didn’t get much raise over the years.
If you need a first job and an entry into the mobile wireless industry this is a really good way to get your foot in the door. The pay is not good nor is the management, but the culture pretty good. Hardest part of the job is your pay will not match the amount of work you will be doing. However, it is an interesting experience working for this company.
the hours are ok, however the upper management is less favorable to people who are of non-Indian descent. Particular management staff make promises every week and never fulfill on them. NEVER do more than what you have to for this company, the are truly thankless and WILL take full advantage of anyone. it's truly very sad, loyalty and hard work is not appreciated and disrespected.
mismanagement in many levels
When first coming in read all emails to make sure you are updated on any Wireless changes. Help customers choose the best phone/plan for their needs. Help customers with any phone related problems.
In accordance with Mall hours
Not the best head office management
Value Mobile is a very exceptional & productive workplace, with an amazing management team. The main part of the job as a sales representative at VM is creating brand new phone lines for new customers whom are looking for a new cellular device with four of the major phone carriers Value Mobile carries (Fido, Wind, Mobilicity & Wind Mobile). Definitely the best bunch i have worked with at this company, more than coworkers they feel like friends.
commission & incentives
Typical day at work is doing activations with the customer. Trying to find the best plan to fit their everyday life. Trying to keep their needs our number on priority. I have learned a lot from this company. especially being a " newbie" on the plans. Ive leared a lot on what each company between Chatr Wind Mobilicity and Fido has to offer. Haredest part of the job was dealing with finiky customers and the management. they were not understanding and their expectations. The most enjoyable part of the job was closing the deal with the customers.
the staff was amazing to work with. Also the enviroment.
long hours. No lunch breaks
Dealing with various different customers, providing services for them on new products and services with different cell phone carriers. Management was always open to new ideas and collaborative. Learned various ways to handle customers. The hardest part of the job was to deal with customers who come in with complaints and argue with you which we had to handle with care and made sure the customers did not hold any grudge and had there work completed.
• Worked toward achieving a store monthly target of 500+ activations. • Developed, implemented and monitored programs to maximize customer satisfaction. Investigated and resolved customer inquiries and complaints in an empathetic manner. • Monitored the daily activations of the team members and trained them to archive their targets. • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
-Performing activations, selling cell phones, selling phone cards, adding inventory, ordering inventory, managing bank accounts. -Learned about customer service and Cell Phone company environment. -Managed staff and retail store. -Keeping staff motivated -Satisfying slients