Depending on the campaign you're working in, the management can be really unorganized. There are constant technical difficulties, either with the audio or the computer not working. This also includes working from home. You can barely get in touch with support and left hanging there for long periods of time while a customer is on the line.
The workplace is very stressful, but the pay is good and so are the benefits (after 3 months). The hours are long and night shifts do not really have much support, so you're always hoping that you don't get a difficult call. The people who you work with are also very kind and enjoyable to work with.
Furthermore, the training sessions are either during the mornings or night. Unfortunately for me, it was during the night and it was from 3:30pm - 12:00AM, for 4 weeks straight.
friendly work environment, good pay, good benefits
long hours, not much floor support, unorganized, lack of communication
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