The people you work with are awesome, however management is something to be desired. pays always wrong, days are rarely together. Xmas party was a pot luck on site during business hours. They like to belittle some of the agents..
Hardest part, well the customers, they feel they are entitled, rude, ignorant most days. I have been cursed out many times, because they could not get a $1000 phone or free.
If supervisors or managers do not like you, hey will pick on you, and try to find a way to get rid of you.
They do not offer paid sick days, you share desks, as in day shift sits there and the night crew will sit in the same seat.