When concerns regarding health and safety or organization are identified, managers make every attempt to address them through the appropriate channels, which include an active health and safety committee and a process for addressing concerns and complaints from both staff and residents.
Education is offered regularly, and includes both on-site and off-site opportunities.
Bullying and Harassment which is reported undergoes a rigorous investigation process.
Trent Valley Lodge has a policy prohibiting the hiring of relatives.
The management team at Trent Valley Lodge work closely to address the needs of the residents and the staff in as efficient and positive way as possible. All criticisms of managers are considered by the administrator and addressed. Trent Valley Lodge has a policy regarding the hiring of immediate family members. Trent Valley Lodge has a Zero Tolerance policy regarding Bullying and Harassment which applies to employees, residents and visitors.
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