Hire more knowledgeable people, not the one who have no experience at all on costumer service and aviation, and hire more matured and mostly color skin people. Not a bunch of young and no knowledge how to handle the situation.
Be fair to other, don’t make that company get worse for service. Hire people who have knowledge for the job even people have age problem or skin color. Pick the best one not the worst one, who are young and no experience at all.