They ask scenario questions. Example- "You have a customer on the phone with you and a line up of people at your desk. what do you do?" Answer: Ask for the callback info of the person on the phone and quickly explain to them the situation, give them a time frame of when you'll call back. Hang up because people that are physically at your desk are priority.
About safety and customer services
They didn't ask me any questions,
Réponse du - Scorekeeper (Former Employee) - Oakville, ON