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50 avis correspondant à votre recherche
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Ils ont la tendance a faire se spropre outils informatique ou lieu d' utiliser choses plus standard
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- phone system operations - ticket sales - customer service, problem solving
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I started as a call center agent and was quickly promoted to Supervisor. I still spent some shifts working the queue and placing ticket orders. As a Supervisor my duties were to run stat reports and work with promoters to make sure they were pleased with their events and to assist in getting comp tickets out. I also had to speak with Customers that were unhappy with the experience at whichever event they had attended. Staff was great, had a ton of fun and learned alot, but didn't feel that I was ready to work in an office environment. Wanted to get out and meet and see people on a regular basis.
Points positifs
Great learning experience
Points négatifs
long hours
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Well every morning, there was a meeting of upcoming event going on sale after that, we go on the phones answering calls from Canadians and Americans. The hardest part would be... sometimes it's hard to hear the other person on the phone, bad connection. The most enjoyable part would be some of the activities we get to do at our desks, and some day they would order food for all of us. The most important thing I got out of that was i was able to open up, and not be so shy.
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Call center close since 2010 in ottawa.Was a great place to work
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Many different opportunities and areas to develop skills just as I have.
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Taking lot of customer calls. Dealing with various issues and customer complaints.Attained excellent problem solving skills, email etiquet, patience, working as a team.
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Easy job; on the day of the event, you come in, set up your station at your window and when people come up you find them open seats and they purchase what they want. I learned how to handle cash and how to provide good customer service. Supervisors and managers are really nice and are always there to help. Everyone works really well together and we all become good friends. The hardest part would be having to deal with angry and upset customers. The most enjoyable is working with a variety of awesome people.
Points positifs
flexible schedule. fun environment.
Points négatifs
not enough hours. low wage.
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Althought the staff was friendly and the hours were very flexible the environment was loud, uncomfortable, and stressful. The company didn't pay well at $10.00 an hour; for dealing with rude people which would scream and fight with you on the phone....I thought the pay could have been higher.
Points positifs
flexible work hours
Points négatifs
work environment
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Agile methodology, short sprints- Responsible for testing Ticketmaster software products and ensure the implementation of application meets high quality and efficiency standards. Ensure error free software releases for service packs of the Jetson-Event Service Orbitty module;- Perform functional and regression testing on new and updated versions of software products;- Write test cases and execute tests, both manual and automated;- Document results and defects and follow through to resolution;- Report status and critical issues on assigned projects;- Implement and contribute to define software quality processes and procedures;- Document detailed defect descriptions and support materials into the defect tracking system.
Points positifs
free coffe and tea
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