THE MONITORING CENTER
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THE MONITORING CENTER - Avis

Intitulé du poste
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Canada14 avis
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4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Worked for the company for almost 10 years, like any company it's experienced growing pains but always encouraged a positive work environment. Management cares a lot more then most company's do about the personal welfare of their staff, always encouraging on the job training and personal development, pluses the summer they have Bbq's, staff parties, people who leave negative comments about a former employers usually left on bad terms.
Points positifs
Family atmosphere, Job security, Bbqs, Staff functions
Points négatifs
Stessful, fast pased at times.
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5,0
Équilibre vie professionnelle/personnelle
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Good for entry level and no experience as lots of training offered and chance for advancement but it is based on time put in. Offers shift work for entry roles so yes you work long days but plenty of free time off on rotation. Can be hectic for parts of days but it’s an easy going environment that helps keep people relaxed. There’s time to socialize, joke around, reach out to talk to and train with others, especially management Time to time has BBQs, ordered in food for staff and a great Xmas party every year
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1,0
Équilibre vie professionnelle/personnelle
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This was a very bad experience for me all around. At times atmosphere was very unprofessional. I worked as a Monitoring agent and was promoted to service desk where I had to deal with people farting and belching around me when trying to complete my work day. I had to move desks eventually and soon after I was demoted before I resigned.
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1,0
Équilibre vie professionnelle/personnelle
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Management does nothing about harrassment complaints. They allow supervisors to talk to you however they feel even when it is inappropriate. You have issues about how your being talked to and treated managment says they will do something yet nothing ever gets done. The amount of inappropriate talk and comments are disgusting especially being a female at the work place with 90%males.Pay is not done equally or fairly they pick favorites. They pay you minimum wage for 12 hour shifts and have to deal with horrible people on your shift, its kindergarten for adults... they all act like kids . Allot of drama that happens here .... I hated every minute... they make se*uual jokes and
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1,0
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Don’t seek out benefits, they will fire you. Experienced several sexist and racist comments while in the call centre. No one there enjoys their job and have extremely negative attitudes. Highly suggest no one works for this company. You’re better off continuing your education and applying somewhere where you will feel valued.
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1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
the owner does not love people of color and basically lets his son run wild in the place and pretend he is better than the other employees. Great job for someone who is in between jobs but would not recommend long term. Also, they owner will sit at home watching the agents on cameras all day and call to reprimand them for even talking or not facing their desks between calls.
Points positifs
they pay on time
Points négatifs
micromanagement, poor staff attitude, watched on camera all day
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Réponse officielle de THE MONITORING CENTER
20 novembre 2018
The Monitoring Center is an equal opportunity employer and does not discriminate against, race, colour, religion, national origin, sex, physical or mental disability, or age. We employ individuals from all walks of life and appreciate the diversity that they bring to our work environment.

The Monitoring Center is a 24/7 security alarm company, our main focus is ensuring the safety and protection of our customers. This means that when there are emergency situations to be handled, it is employees first priority to do so in a professional and respectful manner. As employers, we encourage a fun and supportive working environment while handling stressful situations.
5,0
Équilibre vie professionnelle/personnelle
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I have learned how to multi-task incredibly efficiently in this fast paced environment.

The most enjoyable part of working at The Monitoring Center is most definitely the strong emphasis on Team Work and collaboration ... all departments rely on each other and work together in order to attain our common goals.


TMC has been like a 2nd home!!!!


I would recommend to my friends in a heartbeat.
Points positifs
Family oriented collaborative work place
Points négatifs
none
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Réponse officielle de THE MONITORING CENTER
20 novembre 2018
Hello,

Thank you for your kind review! We are so happy that you have enjoyed and continue to enjoy your experience here with the TMC family! We appreciate your hard work and dedication to the continued success and growth of The Monitoring Center.
5,0
Équilibre vie professionnelle/personnelle
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A family run business that goes out of its way to support its employees. A fun work atmospher in a busy fast pased industry. In this company you don't get lost as you would in a large organization. You feel like the management actually cares about your well being and life.
Points positifs
Summer BBQ's, Company Outtings, Holiday Celebration.
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5,0
Équilibre vie professionnelle/personnelle
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I've been employed at the monitoring center for 2 years now. I have grown so much in these past 2 years professional and have had the opportunity to advance positions. Quick and fast paced job especially in the central station. Continental shifts which can be rewarding having days off during the week for appointments and family. We consider our coworkers more like family and are all easy to talk to and get along with. Management is great and very understanding, they want to see you succeed and are easy to ask questions to if you are unsure of anything. I would recommend anyone to work here if they are looking for a job where you actually help people and feel like you have made a difference for the better in someone else life. The hardest part of the job is sometimes dealing with live emergency situations, you have to think quickly and be time sensitive. The most enjoyable part of the job is helping people make sure that there homes and loved ones are safe.
Points positifs
Great place to work, great management
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Réponse officielle de THE MONITORING CENTER
20 novembre 2018
Hello,

Thank you for your kind review! We are so happy that you have enjoyed and continue to enjoy being part of The Monitoring Center! We appreciate your hard work and dedication to the continued success and growth of The Monitoring Center!
1,0
Équilibre vie professionnelle/personnelle
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Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
They really don't care about anything except their bottom line. The management is extremely poor and it is a very stressful work environment. The hours are long and you really don't feel appreciated at the end of the day. Nothing is ever good enough. If you have any personal issues that need to be dealt with at home, they will NOT care. NOT a family oriented business.
Points positifs
Christmas lunch & birthday celebrations
Points négatifs
Long hours, minimum pay, poor management, stressful
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Réponse officielle de THE MONITORING CENTER
20 novembre 2018
The Monitoring Center is a family owned and operated organization and prides its self on being understanding and supportive of its employees. We strive to ensure that all employees feel appreciated and respected. The Monitoring Centers management team ensures that their employees know that we are here to support them within reasonable limitations that do not negatively effect business efficiencies.
4,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Supervise and delegate work to Shift Supervisors
Created Day and Night-shift Duty Schedules

Hire and Trained new operators for Day and Night shifts.

Handle Customer problems and queries over the phone.

Handle Customer Disputes with Police and Fire Dispatches

Defuse Account Issues with Irate Customers

Created daily and weekly Team Statistics within the Department

Maintained all Central Station Equipment

Handle overflow of incoming/outgoing phone calls and alarm handling

Handle incoming emails from customers
Points positifs
None
Points négatifs
Long hours, bad management
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3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Stressful job in that you are their to work and nothing else. Co-workers would always come in and continue working without daily socializing.
Points positifs
Christmas Lunches
Points négatifs
Strict Management with no working structure. Your there to work and not socialize
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1,0
Équilibre vie professionnelle/personnelle
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its a normal place to work on not much benefits management is not good training is poor
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5,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
I liked the management that i worked for, they were understanding and very easy to work for.
Points positifs
great management.
Points négatifs
Long 12 hour shifts.
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Note globale
3,0
D'après 14 avis
5
5
4
2
3
1
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1
6
Notes par catégorie
3,0
Équilibre vie professionnelle / personnelle
2,9
Salaire / avantages sociaux
3,1
Sécurité de l'emploi / évolution de carrière
2,7
Direction
2,9
Culture d'entreprise