Avis sur TELUS Communications (catégorie Équilibre vie privée/professionnelle)
Intitulé du poste
Canada1 706 avis
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Environnement de travail sédentaire, équipe agréable et environnement organisé. Plaisir en général avec collègues et supérieurs. Télévision offerte dans la salle des employés. Points forts : Super environnement de travail.Sale d'employer incroyable.Employers bien traités.Aide de l'équipe en tout temps.(Selon les horaires) heure de dîner complète.Chaises et bureaux ajustables pour travailler debout ou assis. Points faibles : Horaire en fonction de l'ancienneté.Aucune flexibilité d'ententes entre travailleur et supérieur.Défis mensuels superfétatoires.Travail très répétitifs.Travail majoritairement anglophone.Travail très immobile et requiert un casque d'écoute qui fait mal aux oreilles à long terme.
Cadeaux aux travailleurs pour leurs efforts quotidiens
Pression de performances malgré leurs artifices
They don’t appreciate the work you do. All jobs not in Ontario. Treat you poorly. Management is poor. Everyone is annoyed of the job know. Let people go now for ridiculous reason. Offering packages hoping you will go. Work 8 hours a day to meet metrics and continuous changing things. You have to send bogus surveys to client and be rated. Everyone is just waiting out for better packages.
Le travail se fait par télétravail et la direction donne beaucoup beaucoup de pression sur les statistiques de performance. Un appel après l'autre sans arrêt, 90 secondes pour finir la prise de notes et formulaire entre chaque appel etc. Vous êtes surveiller à la seconde. Si vous quitter en pause à 15h17, vous avez intérêt à revenir à 15h32... pas 15h33 ni 15h31. Si vous avez envi d'aller au toilette, les boss vous répondres que les pauses sont fait pour ca et si vous avez envi entre temps, c'est interdit. Ambiance très désagréable, nous prennent pour des robots et n'ont pas de coeur avec leur employé.
Direction sans coeur, pression énorme, surveillance accru de chaque fait et geste, à part le salaire tout est pourri et corrompu
Telus is focus on work life balance. It's a place where they do care about this value. The opportunity cost is that salary is not very competitive. I guess the trade off is that if you want top dollars then you will have to work on high stress job. I would recommend working at Telus if you want a relax family friendly environment but salary might but be as competitive. (This could have been specific to my department /group)
Great work life balance
Not competitive pay
Contractors almost never get converted to full time employees. They will keep getting you to sign 1 year contracts - sometimes up to 10 years. They don't care about their contractors. As far as they are concerned, you are a just a number. They won't recognize your accomplishments or allow you to participate in the employment survey. You're lucky if they email you about important health information - like COVID19. They are so disorganized that projects last forever and results in really bad crunch crisis. Good luck having a life at TELUS
Long hours, uncaring leadership, no mental health or work life balance support
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A good work environment, where I learned the telecom trade. In the day, sponsored apprenticeship, good work culture and training. If I had to do it again, I would.
Professional, safety concious, development.
Pay rate....negotiating wage increases
Amazing all around. Clean and fun atmosphereWorked for almost 7 years, towards the end the department became an uncomfortable place to work in. Very good voluntary departute package, offered when reorganization was needed in the company.
pay, benefits, recognition, rewards, friendly atmosphere.
Company was taken over by some dark entity after 6 years of work
Pay at Telus is among the best in the market. Very few companies in Canada pay more for any given job title. Also with Telus, you get to have best in class perks and benefits. Work environment and most people, especially in main buildings, are great.
Pay, Benefits, Health Insurance, Work/life balance, Work Culture.
A little too many organisational structuring going on, also Telus acquires smaller companies all the time, and if you get hired in one of those smaller centres, you'll find it challenging to feel part of Telus, as the culture and people working with you will be originally from that smaller company.
Telus is truly an amazing company to work for. Everyone is very well paid and has great benefits. Its very fast paced and sales focused. The only down side is honestly the customers. Over 20 years in customer service and I have never encountered such rude,entitled and even violent customers.
Pay, benefits, work life balance
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Emplois et carrières chez TELUS Communications
Technical Customer Service Agent ( Provider Management Group) – TELUS Health
il y a 2 heures
I've been working with Telus for 14 years. An excellent place to work. Supportive management, fast paced environment. Strong tech skills required. Exemplary customer service skills required. A great career.
Rotating schedule, pay is good, room to grow
Occasional weekends. Some evening work
The company has gone significantly downhill. Management has terrible people skills no care for their people. The people that get ahead have questionable morals and standards.
Well recognized company
No work life balance, poor management, no employee support
Sadly, as time goes on and Telus has to provide constant growth for it's shareholders/BOD...it means slowly but surely stripping away at benefits, pay and even jobs on shore to outsource call centre work to the Philippines, and to contract out good paying, skilled jobs to the lowest bidding contractor available. (most of my job was cleaning up super sloppy/unsafe contractor work)Culture has become so toxic because of all the changes that have taken place over the last few years many are leaving in droves. (which just means that Telus wins...) The Union is a joke, it has no power and won't protect you or help you. This isn't any specific person's fault, but the overall complacency and inability of the workers to stand together as a whole.Make no mistake - if you take a field job - your main role is NOT to provide/fix services, your main job is now to SELL SERVICES while you are in the home in front of customers. And if you don't do this, or can't do this - you will be reprimanded formally, and eventually fired.No ability to move up in the company as they do not want union members to succeed/grow with the company. They want to break the union and get all of those workers out. (to save on benefits, full-time pay and pension contributions)The current director for Calgary is a smooth-talking "car salesman". He'll present and tell you one thing, to avoid conflict in the moment, but he'll do things completely the opposite to keep his seat at the management table. He is ruthless and heartless and does NOT care about the people. He only cares about numbers and getting his bonus. - plus...
Great pay and benefits
long hours, pressure for overtime, pressure to sell and no career advancement
This job is a very good introduction to customer service. Recommend for anyone who can handle a fast-paced environment with lots of calls of various types. There is constant support from peers and everyone gets along well.
Full time hours and more, easy work
Shift times can be tough, 1030pm or 4am start timings most of the time, Can be very inconsistent, So you can work late shift one day then early the next day, Sleep pattern and general life outside of work easily disrupted, BUT still worth it once you get used to it and trading shifts is an option.
Telus has a great work environment. They are very collaborative in their approach and they pay fairly. Very open culture for all walks of life. I would highly recommend as an employer.
Strong leadership, Clear expectations, Paid fairly, great benefits
Best Canadian Company to work for. The company has wide opportunities and has good team culture. To grow in ladder the internal recruitment is the best process and to learn new technologies they have wealth of sources.
Constantly putting bandaids on self-inflicted bullet wounds. Unable to admit, nevermind fix, systemic problems. There was a culture shift away from making changes that enhance the customer and employee experience to one of constant cost cutting. Especially through automation. When evidence was brought forward about the fallout of automation leaders shut down the conversation.
Can't think of any they retained
Constant cutting means growing workloads you can't handle.
The company ethics and morals are great. The work-life balance is good, although you may have to stay extra hours sometimes (as in most jobs). Colleagues are great and supportive for the most part. Teamwork is emphasized and supported to the core. The main issue stems from the fact that there are back-stabbers in the company. The company often conducts employee reviews, collecting information behind your back about you from both colleagues and supervisors. This offers the potential for people who feel job insecure with lots of ammunition to have you laid off if they need to. The environment is competitive. You are pitched against your colleagues for performance and ratings. The pay is decent, and the benefits are great. If you intend to work at Telus, do what you are told. Keep your head low, and don't seek attention to yourself. Don't seek advancement unless you are absolutely certain you are more important than other colleagues looking for the same position. Senior members of the same position often think they are above you, and make it known. Act as if they are, and never question them. They have the ability to make your life miserable, and get you kicked out within the span of a week. Speaking from personal experience.
Free breakfast (sometimes), RRSP / TFSA matching. Group Dental, Vision, Medical. Decent pay. Fun job, always changing and challenging.
Always pushed to make sales, Monthly performance reviews, Deep scrutiny and micro-management in some aspects
Telus offers a safe environment for employees to feel empowered as sales advisors. It is great to be a part of a team and culture that promotes growth on a daily basis!