TELUS Communications
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Avis sur TELUS Communications (catégorie Direction)

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Environnement de travail sédentaire, équipe agréable et environnement organisé. Plaisir en général avec collègues et supérieurs. Télévision offerte dans la salle des employés. Points forts : Super environnement de travail.Sale d'employer incroyable.Employers bien traités.Aide de l'équipe en tout temps.(Selon les horaires) heure de dîner complète.Chaises et bureaux ajustables pour travailler debout ou assis. Points faibles : Horaire en fonction de l'ancienneté.Aucune flexibilité d'ententes entre travailleur et supérieur.Défis mensuels superfétatoires.Travail très répétitifs.Travail majoritairement anglophone.Travail très immobile et requiert un casque d'écoute qui fait mal aux oreilles à long terme.
Points positifs
Cadeaux aux travailleurs pour leurs efforts quotidiens
Points négatifs
Pression de performances malgré leurs artifices
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Le travail se fait par télétravail et la direction donne beaucoup beaucoup de pression sur les statistiques de performance. Un appel après l'autre sans arrêt, 90 secondes pour finir la prise de notes et formulaire entre chaque appel etc. Vous êtes surveiller à la seconde. Si vous quitter en pause à 15h17, vous avez intérêt à revenir à 15h32... pas 15h33 ni 15h31. Si vous avez envi d'aller au toilette, les boss vous répondres que les pauses sont fait pour ca et si vous avez envi entre temps, c'est interdit. Ambiance très désagréable, nous prennent pour des robots et n'ont pas de coeur avec leur employé.
Points positifs
Bon salaire
Points négatifs
Direction sans coeur, pression énorme, surveillance accru de chaque fait et geste, à part le salaire tout est pourri et corrompu
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There unrealistic KPIs are a big disappointment. They want you to keep customers happy but do not give you the tools or resources to do so. Thier KPIs are unrealistic, and very messed up. If you have to take stress on each call, welcome to the club.
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The company is a bureaucratic nightmare and when you have an issue don't expect help, contact HR and see if anyone gets back to you or figure it out through their internal websites. Management is only out for their own jobs, they don't care about front-line staff and they understand staff will either be soon replaced, quit, be fired, or burn out so there is no effort made to keep them. The work from home during Covid is a mess, equipment is low end and does not do the job. My advice if you get a job, buy your own headset, keyboard and mouse because what they send is junk. Consider why they are always hiring, even now when no one is, must be people leaving due to the stress or why leave a job when few are out there? If there were more jobs in the market I would be looking for a way out. Worst decision I ever made to work here
Points positifs
none
Points négatifs
stress, unknown policies, terrible internal communication despite this being a telecom, the amount of self-congratulations they give themselves for their business is nauseating
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I worked at TELUS a bit over 9 years before I had enough of how this business was running. The company presents itself as the best paying company and amongst the top 10 employers in Canada. There are definitely good managers here who care about their people, but they also work with limited resources and monstrous workloads. I kept hearing “We need to do more with less”, and my responsibilities kept growing I was working 12 hours a day and doing the work of 3:people. I went through 3 major reorganizations in 9 years; this is a very instable ground for a career. I saw talented people being packaged for a so called “efficiency” measure while the company results were actually good versus their competitors. I thought working for the “health” department would offer me outstanding benefits. Shortly after I joined this company, the benefits dropped and worsened every year. Call centres employees sounded like getting way more benefits than professional management employees. I went through salary freezes, budget cuts, shameful bonuses cuts... It was just awful!Back to the “culture”; there’s this employees yearly satisfaction survey that apparently determines the employees engagement level. This survey is a big joke. First it becomes a competition between directors and above on who’s team will have a better score. Second, you are told in plain language that there will be consequences if you don’t have a good score. This survey and how it is done brings all the values of this business down the drain.I really had enough of it all and went to their competitor. It was the - plus...
Points positifs
Talented people and good support from immediate management
Points négatifs
Expensive poor benefits, awful worklife balance due to workloads, and culture that may need to be rebuilt
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I worked for over 14 years as a Service Technician. The job was great in the beginning. The last couple of years the focus shifted from providing good quality customer experience to high pressure sales tactics and taking advantage of seniors. Upper management has been targeting and terminating techs with low sales with little to no response from the union. Customer service agents often stole sales from the techs when adding products or services (the agents themselves are also under immense pressure to meet unrealistic sales targets). The Director's and Executives promote unethical sales tactics like lying to customers to close sales. Example: "Did you hear about all the break-ins in the neighborhood? You should get our security service to protect yourself and your loved ones." If you have a tech visit you for a repair, the first thing they will do is push more products and services on you. Disgusting company.
Points positifs
Discount on products from the company.
Points négatifs
Hight stress. Unrealistic expectations. Unethical company, rotten to the core
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Just awful management the pay is great but managers would have me cram as much product into little bins in order to push products onto people that they don't need. Absolutely corrupt!!!!!
Points positifs
Breaks when you need to take them
Points négatifs
Management and greedy corporate overlords
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As a former full time employee and a member of the LBGTQ community in beginning it was fun, great. Then came 2 poisonous managers back to back, the type who act nice. Until you ask why. Or don't do something their way. It took 1.5 years for them to fire me. It not worth working for a company that doesn't care about you. They do play nice in the beginning. But then come the relentless metrics, micro managing, harassment. In the end I did not feel welcome or part of a team. I felt as if I was being thrown to wolves as a piece of carion....It is common place to have throw a co-worker under the bus to advance. It's a place where it's who you know, not what you know. From the senior leadership level down to entry level management position, the focus is not about the customer. I was a CSD I&R tech and it was about selling and billing the customer not actually fixing the issue(s) they have. It's about making sure profits for the quarter are good. All and all. Horrible experience, horrible manager, horrible management team. Stay as far away from this place as possible.
Points positifs
If you want to have zero integrity work here
Points négatifs
Everything
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Poor management style kind of old fashion style, not waterfall or agile. I don’t know what to call. The managers were always shouting and complaining to their employees, trying to micro manage every single task. I don’t recommend anyone to work Telus.
Points positifs
Free cellar phone
Points négatifs
Poor management style kind of old fashion style, not waterfall or agile. I don’t know what to call. The managers were trying to micro manage
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A titre de sous-traitant, nous devions aider Telus dans l'implantation de son réseau de fibre optique en incitant les propriétaires d'immeubles à logements à pré fibrer leurs immeubles.
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I have to say when I started I was so happy. I loved the atmosphere , loves the pay and especially loved my manager. But then buyouts starting happening and moral within the office dropped because they were grasping at straws to remove agents. My manager was the only reason I know a lot of my co workers stayed. But then my manager was asked to do others managers jobs and eventually was mistreated by other managers and operations managers and it created a toxic work atmosphere. So much that when my manager left our whole team applied to other departments just to get away from the disgusting way they treated my manager. I used to love coming to work until I didn’t. Management is toxic , backstabbing and will do anything to get ahead. Since I had a new manager I have never felt like more than a number than I did before I left. You are number and nothing more we all feel this way but most are to afraid to speak up because of how we are treated when we do.
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Was promised a Monday-Friday job. Once in the culture they "embrace change" and teach you about culture later without being forefront about their processes. That changed. My role was s technician, a job that should be valued and focused with. It is a hard roll to fully understand and to craft. You will know a great tech that visits.. Unfortunately telecom companies don't value this. They then changed role to "Product solutions advisor"(sales). On top of the stressful work load and metrics you will be advised to sell or be singled out in condisending group efforts to make dollar end for the company. Customers in their premise don't want to be upsold or cornered into pressured deals they don't need. They want great technical service.
Points positifs
Great benefits, great people in field to work with
Points négatifs
Sales as a tech (Huge mistake). Disorganized communication with upper management.
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Telus finance department has a toxic work environment. If you’re planning to join Telus then i’d suggest apply somewhere that isn’t apart of finance. The manager’s lack leadership skills and rarely support team culture. Lack of job security as you’re hired as a temp full-time and you will stay as a temp for at least 3-4 years (no benefits). There is favouritism and everyone gossips. There is barely any acknowledgement or recognition for your work. Manager has used language that isn’t appropriate and will call you names. Toxic managers result to toxic coworkers - stepping on eggshells.
Points positifs
Working hours were early, some work from home.
Points négatifs
Management, temp role, no job security as a temp
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I've been working with Telus for 14 years. An excellent place to work. Supportive management, fast paced environment. Strong tech skills required. Exemplary customer service skills required. A great career.
Points positifs
Rotating schedule, pay is good, room to grow
Points négatifs
Occasional weekends. Some evening work
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The company has gone significantly downhill. Management has terrible people skills no care for their people. The people that get ahead have questionable morals and standards.
Points positifs
Well recognized company
Points négatifs
No work life balance, poor management, no employee support
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Sadly, as time goes on and Telus has to provide constant growth for it's shareholders/BOD...it means slowly but surely stripping away at benefits, pay and even jobs on shore to outsource call centre work to the Philippines, and to contract out good paying, skilled jobs to the lowest bidding contractor available. (most of my job was cleaning up super sloppy/unsafe contractor work)Culture has become so toxic because of all the changes that have taken place over the last few years many are leaving in droves. (which just means that Telus wins...) The Union is a joke, it has no power and won't protect you or help you. This isn't any specific person's fault, but the overall complacency and inability of the workers to stand together as a whole.Make no mistake - if you take a field job - your main role is NOT to provide/fix services, your main job is now to SELL SERVICES while you are in the home in front of customers. And if you don't do this, or can't do this - you will be reprimanded formally, and eventually fired.No ability to move up in the company as they do not want union members to succeed/grow with the company. They want to break the union and get all of those workers out. (to save on benefits, full-time pay and pension contributions)The current director for Calgary is a smooth-talking "car salesman". He'll present and tell you one thing, to avoid conflict in the moment, but he'll do things completely the opposite to keep his seat at the management table. He is ruthless and heartless and does NOT care about the people. He only cares about numbers and getting his bonus. - plus...
Points positifs
Great pay and benefits
Points négatifs
long hours, pressure for overtime, pressure to sell and no career advancement
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Very stressful environment. So many young people crying in the bathroom. Pushy sales culture lead to wrong behaviors. I would not recommend this company to anyone. They allow their employees to take verbal abuse from clients. Management were being promoted because their friends were in management.
Points positifs
Free lunches
Points négatifs
late shifts
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The culture starting going downhill. As a technician we had pride in our job but as time went by they started making us work like slaves. They want to make you work as fast as you can and take as money jobs as you can and still expect that quality service. The repair jobs are almost patch jobs since they give little to no time to fix the problem. Also they want you to become a salesman.
Points positifs
Your co workers are awesome people. Very down to earth
Points négatifs
Management treat workers like slaves. Not your direct manager but the higher up.
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The company ethics and morals are great. The work-life balance is good, although you may have to stay extra hours sometimes (as in most jobs). Colleagues are great and supportive for the most part. Teamwork is emphasized and supported to the core. The main issue stems from the fact that there are back-stabbers in the company. The company often conducts employee reviews, collecting information behind your back about you from both colleagues and supervisors. This offers the potential for people who feel job insecure with lots of ammunition to have you laid off if they need to. The environment is competitive. You are pitched against your colleagues for performance and ratings. The pay is decent, and the benefits are great. If you intend to work at Telus, do what you are told. Keep your head low, and don't seek attention to yourself. Don't seek advancement unless you are absolutely certain you are more important than other colleagues looking for the same position. Senior members of the same position often think they are above you, and make it known. Act as if they are, and never question them. They have the ability to make your life miserable, and get you kicked out within the span of a week. Speaking from personal experience.
Points positifs
Free breakfast (sometimes), RRSP / TFSA matching. Group Dental, Vision, Medical. Decent pay. Fun job, always changing and challenging.
Points négatifs
Always pushed to make sales, Monthly performance reviews, Deep scrutiny and micro-management in some aspects
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it is very competitive since it's commision-based and door-to-door sales. management not as ideal. the hardest part of the job is to be rejected a lot.
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I should have know from previious experience with Telus employees in BC that it was a horrible place to work. My direct manager had no knowledge of the work their Technicians performed and provided zero feedback before terminating me for in my opinion wasunjust cause. Union politics are very prevalent with this company.
Points positifs
Interesting work
Points négatifs
Poor management, union politics
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