Avis sur TELUS Communications (catégorie Sécurité et évolution)
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Canada1 705 avis
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Environnement de travail sédentaire, équipe agréable et environnement organisé. Plaisir en général avec collègues et supérieurs. Télévision offerte dans la salle des employés. Points forts : Super environnement de travail.Sale d'employer incroyable.Employers bien traités.Aide de l'équipe en tout temps.(Selon les horaires) heure de dîner complète.Chaises et bureaux ajustables pour travailler debout ou assis. Points faibles : Horaire en fonction de l'ancienneté.Aucune flexibilité d'ententes entre travailleur et supérieur.Défis mensuels superfétatoires.Travail très répétitifs.Travail majoritairement anglophone.Travail très immobile et requiert un casque d'écoute qui fait mal aux oreilles à long terme.
Cadeaux aux travailleurs pour leurs efforts quotidiens
Pression de performances malgré leurs artifices
Le travail se fait par télétravail et la direction donne beaucoup beaucoup de pression sur les statistiques de performance. Un appel après l'autre sans arrêt, 90 secondes pour finir la prise de notes et formulaire entre chaque appel etc. Vous êtes surveiller à la seconde. Si vous quitter en pause à 15h17, vous avez intérêt à revenir à 15h32... pas 15h33 ni 15h31. Si vous avez envi d'aller au toilette, les boss vous répondres que les pauses sont fait pour ca et si vous avez envi entre temps, c'est interdit. Ambiance très désagréable, nous prennent pour des robots et n'ont pas de coeur avec leur employé.
Direction sans coeur, pression énorme, surveillance accru de chaque fait et geste, à part le salaire tout est pourri et corrompu
Don’t care about anything other than wasting resources and time as well as sales if you sell your safe if you don’t your public enemy
As per union repI’ve seen TELUS go from bad to worse to disaster one of the most toxic employers to work for. You have no job security if you are not making your manger money from sales commissions and upgrading customers. I felt like I was working for a pimp.
Telus is focus on work life balance. It's a place where they do care about this value. The opportunity cost is that salary is not very competitive. I guess the trade off is that if you want top dollars then you will have to work on high stress job. I would recommend working at Telus if you want a relax family friendly environment but salary might but be as competitive. (This could have been specific to my department /group)
Great work life balance
Not competitive pay
The company is a bureaucratic nightmare and when you have an issue don't expect help, contact HR and see if anyone gets back to you or figure it out through their internal websites. Management is only out for their own jobs, they don't care about front-line staff and they understand staff will either be soon replaced, quit, be fired, or burn out so there is no effort made to keep them. The work from home during Covid is a mess, equipment is low end and does not do the job. My advice if you get a job, buy your own headset, keyboard and mouse because what they send is junk. Consider why they are always hiring, even now when no one is, must be people leaving due to the stress or why leave a job when few are out there? If there were more jobs in the market I would be looking for a way out. Worst decision I ever made to work here
stress, unknown policies, terrible internal communication despite this being a telecom, the amount of self-congratulations they give themselves for their business is nauseating
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I worked at TELUS a bit over 9 years before I had enough of how this business was running. The company presents itself as the best paying company and amongst the top 10 employers in Canada. There are definitely good managers here who care about their people, but they also work with limited resources and monstrous workloads. I kept hearing “We need to do more with less”, and my responsibilities kept growing I was working 12 hours a day and doing the work of 3:people. I went through 3 major reorganizations in 9 years; this is a very instable ground for a career. I saw talented people being packaged for a so called “efficiency” measure while the company results were actually good versus their competitors. I thought working for the “health” department would offer me outstanding benefits. Shortly after I joined this company, the benefits dropped and worsened every year. Call centres employees sounded like getting way more benefits than professional management employees. I went through salary freezes, budget cuts, shameful bonuses cuts... It was just awful!Back to the “culture”; there’s this employees yearly satisfaction survey that apparently determines the employees engagement level. This survey is a big joke. First it becomes a competition between directors and above on who’s team will have a better score. Second, you are told in plain language that there will be consequences if you don’t have a good score. This survey and how it is done brings all the values of this business down the drain.I really had enough of it all and went to their competitor. It was the - plus...
Talented people and good support from immediate management
Expensive poor benefits, awful worklife balance due to workloads, and culture that may need to be rebuilt
A good work environment, where I learned the telecom trade. In the day, sponsored apprenticeship, good work culture and training. If I had to do it again, I would.
Professional, safety concious, development.
Pay rate....negotiating wage increases
TELUS has become the company and work experience with which I compare all other jobs. I changed careers, or else I’d still be there. During my last 6 months, even though they knew I was leaving, they still mentored me and invested in my training. I felt supported and appreciated both monetarily and personally.
Work from home, mentoring, unionized
Amazing all around. Clean and fun atmosphereWorked for almost 7 years, towards the end the department became an uncomfortable place to work in. Very good voluntary departute package, offered when reorganization was needed in the company.
pay, benefits, recognition, rewards, friendly atmosphere.
Company was taken over by some dark entity after 6 years of work
I have to say when I started I was so happy. I loved the atmosphere , loves the pay and especially loved my manager. But then buyouts starting happening and moral within the office dropped because they were grasping at straws to remove agents. My manager was the only reason I know a lot of my co workers stayed. But then my manager was asked to do others managers jobs and eventually was mistreated by other managers and operations managers and it created a toxic work atmosphere. So much that when my manager left our whole team applied to other departments just to get away from the disgusting way they treated my manager. I used to love coming to work until I didn’t. Management is toxic , backstabbing and will do anything to get ahead. Since I had a new manager I have never felt like more than a number than I did before I left. You are number and nothing more we all feel this way but most are to afraid to speak up because of how we are treated when we do.
Telus finance department has a toxic work environment. If you’re planning to join Telus then i’d suggest apply somewhere that isn’t apart of finance. The manager’s lack leadership skills and rarely support team culture. Lack of job security as you’re hired as a temp full-time and you will stay as a temp for at least 3-4 years (no benefits). There is favouritism and everyone gossips. There is barely any acknowledgement or recognition for your work. Manager has used language that isn’t appropriate and will call you names. Toxic managers result to toxic coworkers - stepping on eggshells.
Working hours were early, some work from home.
Management, temp role, no job security as a temp
I've been working with Telus for 14 years. An excellent place to work. Supportive management, fast paced environment. Strong tech skills required. Exemplary customer service skills required. A great career.
Rotating schedule, pay is good, room to grow
Occasional weekends. Some evening work
Sadly, as time goes on and Telus has to provide constant growth for it's shareholders/BOD...it means slowly but surely stripping away at benefits, pay and even jobs on shore to outsource call centre work to the Philippines, and to contract out good paying, skilled jobs to the lowest bidding contractor available. (most of my job was cleaning up super sloppy/unsafe contractor work)Culture has become so toxic because of all the changes that have taken place over the last few years many are leaving in droves. (which just means that Telus wins...) The Union is a joke, it has no power and won't protect you or help you. This isn't any specific person's fault, but the overall complacency and inability of the workers to stand together as a whole.Make no mistake - if you take a field job - your main role is NOT to provide/fix services, your main job is now to SELL SERVICES while you are in the home in front of customers. And if you don't do this, or can't do this - you will be reprimanded formally, and eventually fired.No ability to move up in the company as they do not want union members to succeed/grow with the company. They want to break the union and get all of those workers out. (to save on benefits, full-time pay and pension contributions)The current director for Calgary is a smooth-talking "car salesman". He'll present and tell you one thing, to avoid conflict in the moment, but he'll do things completely the opposite to keep his seat at the management table. He is ruthless and heartless and does NOT care about the people. He only cares about numbers and getting his bonus. - plus...
Great pay and benefits
long hours, pressure for overtime, pressure to sell and no career advancement
Telus has a great work environment. They are very collaborative in their approach and they pay fairly. Very open culture for all walks of life. I would highly recommend as an employer.
Strong leadership, Clear expectations, Paid fairly, great benefits
Best Canadian Company to work for. The company has wide opportunities and has good team culture. To grow in ladder the internal recruitment is the best process and to learn new technologies they have wealth of sources.
The company ethics and morals are great. The work-life balance is good, although you may have to stay extra hours sometimes (as in most jobs). Colleagues are great and supportive for the most part. Teamwork is emphasized and supported to the core. The main issue stems from the fact that there are back-stabbers in the company. The company often conducts employee reviews, collecting information behind your back about you from both colleagues and supervisors. This offers the potential for people who feel job insecure with lots of ammunition to have you laid off if they need to. The environment is competitive. You are pitched against your colleagues for performance and ratings. The pay is decent, and the benefits are great. If you intend to work at Telus, do what you are told. Keep your head low, and don't seek attention to yourself. Don't seek advancement unless you are absolutely certain you are more important than other colleagues looking for the same position. Senior members of the same position often think they are above you, and make it known. Act as if they are, and never question them. They have the ability to make your life miserable, and get you kicked out within the span of a week. Speaking from personal experience.
Free breakfast (sometimes), RRSP / TFSA matching. Group Dental, Vision, Medical. Decent pay. Fun job, always changing and challenging.
Always pushed to make sales, Monthly performance reviews, Deep scrutiny and micro-management in some aspects
Management lacks vision in a very slow pace environment confusion on how to plan, deploy or sell advanced technology solutions salary is underwhelming and with no room for growth career growth is very slow so don't get your hopes high in advancing
Spent 15 years at TELUS and will look back fondly on the time I spent there and the friends I made. The work life balance is excellent and opportunity to work from home or go into the office to work is definitely beneficial.