TELUS Communications
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Avis des employés pour Technical Support chez TELUS Communications

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I can concluded that working remotely is not a proper solution to present the efficiency and capability of the employee. Employee should have chance the first week to visit the company site and to read the sufficient documents enhanced with guided instructions to understand the strongly the configuration and resources so that to participate immediately and it will save time for the company.
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There unrealistic KPIs are a big disappointment. They want you to keep customers happy but do not give you the tools or resources to do so. Thier KPIs are unrealistic, and very messed up. If you have to take stress on each call, welcome to the club.
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Equality and fairness is a top priority as well as its employees.Encouragement and recognition are at the forefront of this company as well as fulfilling its promises to Employees.
Points positifs
Great values and culture of respect
Points négatifs
Salary could be better but still good.
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I've been working with Telus for 14 years. An excellent place to work. Supportive management, fast paced environment. Strong tech skills required. Exemplary customer service skills required. A great career.
Points positifs
Rotating schedule, pay is good, room to grow
Points négatifs
Occasional weekends. Some evening work
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Amazing company to work for, inclusivity and support being the main things that stood out to me. I loved working for such an amazing company and of course would recommend to everyone.
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They expect you to work in your off time to bring in sales. (As per my manager) They care more about sales than customer service. Theyll dump you faster than you'll realize if you dont get their outrageous sales goals, regardless if you're a great tech with awesome surveys.
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Great place to work. Everyone has team spirit and integrity. The people that don't usually get weeded out. Great at developing people and growing skillsets. The main reason I see people leaving sometimes is purely because of money.
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+ Schedules are rotational and not seniority based. + Good starting salary as a part timer. + A company that does not discriminate * Good company but (most) only hires part time.
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The only major downside is many positions dont have the best work life balance with schedules. If you don’t get along with your manager, no chance of growth. Managers can give misleading information about policies and you can be let go ANYTIME without any discussions or warnings Will expect you to be available 7 days a week for anytime even though you join as parttime but Schdule is made according to them so you have to be available all times Not much interactions with co workers as you are only in a cubicle. Expected a career but couldn’t stay there more than 2 months...
Points positifs
Good training and salary
Points négatifs
No job security, monitor every minute of your work, too much hype of how great the company is but it really is not.
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Nothing speaks honesty like a company that will advertise they stand 100% behind you... until you actually need them. As with other employers, their lack of flexibility to adjust for student-workers became a problem, the office politics were intriguing to say the least but the people were actually good relaxed and genuine. The work was challenging and interesting and there was a definite attempt at creating a more engaging workplace than most employers I have come across.
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- Technically assisting End-Users using TELUS's Applications - Improved my Technical Support Service Skills - Very helpful Management - Friendly Workplace - The hardest part: I don't use so much my technical skills - I use my Bilingualism Skills and speak with real people
Points positifs
Very helpful and friendly Management
Points négatifs
Nice Schedule
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Good place to work at if want to learn fast or grow. Management always seem to change as you can have 2 to 3 managers in 1 to 2 years. Get to meet new people and have lots of opportunity to grow and use to E-learning tools to get certificates in things you love for free.
Points positifs
Great salary
Points négatifs
Weird hours and management switch a lot
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The culture at TELUS is pretty good. Advancement is encouraged at TELUS. I am not a fan of working the evenings and weekends in my support role......
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Training has degraded over the years but the expectations continue to increase. When expectations are not met employees and system is blamed. I learned how the Union has become powerless over the new systems put in place to protect the company and not the employees that help build and make it grow. The only enjoyable part of the job is the friends you make along the way.
Points positifs
Good people around you
Points négatifs
Work/Life balance is a joke, Performance stats are unrealistic, Opportunity for advancement are rare
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I honestly cannot say enough good about working for TELUS. It was a fantastic environment to work in - I loved my job, my coworkers, the opportunities that were available and the community involvement that I had the chance to participate in. A typical day at work started with speaking to people who had issues with their IPTV, Satellite TV, Internet access or home telephones. It was a pleasure to be that person who could resolve whatever issue they brought to my attention, but people would ask "What about the difficult issues? What if it was outside of your ability to resolve?" which to me was just an even greater challenge to sink my teeth into - the harder the problem just meant a more rewarding feeling once all was said and done to resolve the issue at hand. If I'm not saying anything to the effect of what was not so good about the job is because it was far out shadowed by the great people I worked with and spoke with, coworker and customer alike, and the fantastic atmosphere that was what TELUS harboured. If I didn't need to travel across the country to be with family in a time of need, I would absolutely still be working with these awesome people, without a doubt.
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Good place to work .. i would love to stay but i cant ... great college nice environement and culture .... office are really sharp and good benefits ss
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Great company lots of room for advancement, poor work life balance relating to shift work poor hours/days off. Aside from this great company to work for
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The absolute average in just about everything. No major complaints, but no major upsides either. Difficult to make a career out of anything if you start in the call centre. Movement inside the company almost non-existent without 8-10 years of being on the bottom scale.
Points positifs
Average
Points négatifs
Average
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great pay and benefits no life or social balance, stressful environment, schedules are all over, managers micromanage quite abit
Points positifs
great benefits & pay
Points négatifs
No life balance, management changes frequently
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a typical day at work included taking phone calls from customers, making sure their profiles were uptodate with current address, phone numbers, while keeping sewcurity measures in place, understanding the customers issue- where it was system issues or physical issues, then making sure the system was preforming at optimum measures troubleshooting the customers problem with strict procedures and practices, making sure the customer was well informed about the action that were being made as well as documenting each action that was taken. making sure the customers issues were resolved either by everything working like it should, or sending out a technician or transfereing the customer to the cvorrect department to fulfill their needs. then actively following up with the customer to make sure their services are working to their liking. what i learned from this job was to be extremely patient with every customer, how to manage my emotions as some customers could become aggressive and rude over the phone. i also learned how to multi-task efficiently as we had alot of programs that were running all at once and we had to make sure everything corresponded with one another. i also learned how to manage my time carefully as customers were not very patient and wanted their problems resolved very quickly. i alo learned how to be thorough and communicate to others the steps i had taken to resolve conflicts in a way that every other agent would be able to follow and understand my work and actions taken. the management was very little at the position because it was in an office call center, - plus...
Points positifs
exceptional wages, and benifits, friendly environment, alot of learning experiences
Points négatifs
machine generated hours, no flexibility, little to no work life balance, too much politics in the company
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I Loved working at Telus. Telus has a super good environment and values but it didn't have that opportunity for me to grow since i started as a regular technical support and i was a bit over qualified for the job. Worked there from August 2014 to January 2015 and learned great skills , especially communication skills how to talk, address customers and especially if they are in a bad mood : how to calm them.
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