Avis des employés pour Store Manager chez TELUS Communications
Intitulé du poste
Store Manager17 avis
17 avis correspondant à votre rechercheVoir les 1 775 avis
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The company has gone significantly downhill. Management has terrible people skills no care for their people. The people that get ahead have questionable morals and standards.
Well recognized company
No work life balance, poor management, no employee support
It is very difficult to advance in this company even with relevant education. The management is very out of touch with what the customers want. The telecom industry in Canada is ripe for a CRTC regulation
Advancement, work culture and public perception of the company
The day starts with a smile on the face that will change the whole day experience with the team at work and customers looking for advice and help. In this environment we learn how to be patient and always looking for new challenge. The hardest part is to make both ends meet between customer satisfaction and the store quota . The best part when the customer shakes your hand at the end thank g you for the customer experience .
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- Review sales target and create action plans for staff to achieve budgets - Learned a lot about Microsoft Excel and hosted a training seminar for Managers in Western Canada - Strong support from other Managers throughout the Area - Learned many different sales techniques throughout my 6 years - Offered a lot of different learning opportunities for both staff and management
Learning Opportunities, good benefits, supportive co-workers
Enjoyed the Team work environment and having to learn in order to know the industry was very enjoyable. Customer Service was by far the most challenging yet the most rewarding.
Fun Work Enviroment, Always Learning
Not enough Support
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Emplois et carrières chez TELUS Communications
Store Manager positions
Great team work environment, weekly conference calls to discuss store performances and new strategies for following week. Set personal targets for each team member, offering support and strategies for achieving goals. Provided weekly and on-floor coaching, developing and enhancing proper behaviours to achieve store monthly metrics. Recruited and interviewed new candidates, ensuring each candidate was great fit for organization. Completed weekly schedules aligning with store peak hours and maintaining within provided weekly schedule budgets.
Great Company Focus and Culture
If you are giving them the results they demand then you are ok. If not, they tend to coach you out of your job. The area manger was unfair and hard to work for. I worked 6 days per week most of the time without getting paid for it. I never got any recognition for putting this time in.
Prizes and bonus if you meet target
Very little gratitude
Can be rewarding, can be thankless, always interesting. Learned how to effectively communicate through various media. Learned how to diffuse a volatile situation through empathy, selective agreement, humour and education. Hardest part of the job is finding new motivation to produce numbers week after week. The most enjoyable is seeing employees succeed and move on to other roles.
Lots of online training modules to keep me up to date on all products and services. Great management and co-workers, all these people have very unique qualities. Hardest part was keeping up with mall hours. Most enjoyable is feeling empowered thru education.
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