TELUS Communications
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Avis des employés pour TELUS Communications - Calgary, AB

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A good work environment, where I learned the telecom trade. In the day, sponsored apprenticeship, good work culture and training. If I had to do it again, I would.
Points positifs
Professional, safety concious, development.
Points négatifs
Pay rate....negotiating wage increases
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The company is a bureaucratic nightmare and when you have an issue don't expect help, contact HR and see if anyone gets back to you or figure it out through their internal websites. Management is only out for their own jobs, they don't care about front-line staff and they understand staff will either be soon replaced, quit, be fired, or burn out so there is no effort made to keep them. The work from home during Covid is a mess, equipment is low end and does not do the job. My advice if you get a job, buy your own headset, keyboard and mouse because what they send is junk. Consider why they are always hiring, even now when no one is, must be people leaving due to the stress or why leave a job when few are out there? If there were more jobs in the market I would be looking for a way out. Worst decision I ever made to work here
Points positifs
none
Points négatifs
stress, unknown policies, terrible internal communication despite this being a telecom, the amount of self-congratulations they give themselves for their business is nauseating
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Amazing all around. Clean and fun atmosphereWorked for almost 7 years, towards the end the department became an uncomfortable place to work in. Very good voluntary departute package, offered when reorganization was needed in the company.
Points positifs
pay, benefits, recognition, rewards, friendly atmosphere.
Points négatifs
Company was taken over by some dark entity after 6 years of work
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Rapidly adapts to changes (i.e. adjustment of workflt during Covid lockdown). Accommodates role changes temporarily for health, family/personal reasons.
Points positifs
Lots of contests for free lunch, bravos (gift cards) etc
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Sadly, as time goes on and Telus has to provide constant growth for it's shareholders/BOD...it means slowly but surely stripping away at benefits, pay and even jobs on shore to outsource call centre work to the Philippines, and to contract out good paying, skilled jobs to the lowest bidding contractor available. (most of my job was cleaning up super sloppy/unsafe contractor work)Culture has become so toxic because of all the changes that have taken place over the last few years many are leaving in droves. (which just means that Telus wins...) The Union is a joke, it has no power and won't protect you or help you. This isn't any specific person's fault, but the overall complacency and inability of the workers to stand together as a whole.Make no mistake - if you take a field job - your main role is NOT to provide/fix services, your main job is now to SELL SERVICES while you are in the home in front of customers. And if you don't do this, or can't do this - you will be reprimanded formally, and eventually fired.No ability to move up in the company as they do not want union members to succeed/grow with the company. They want to break the union and get all of those workers out. (to save on benefits, full-time pay and pension contributions)The current director for Calgary is a smooth-talking "car salesman". He'll present and tell you one thing, to avoid conflict in the moment, but he'll do things completely the opposite to keep his seat at the management table. He is ruthless and heartless and does NOT care about the people. He only cares about numbers and getting his bonus. - plus...
Points positifs
Great pay and benefits
Points négatifs
long hours, pressure for overtime, pressure to sell and no career advancement
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Constantly putting bandaids on self-inflicted bullet wounds. Unable to admit, nevermind fix, systemic problems. There was a culture shift away from making changes that enhance the customer and employee experience to one of constant cost cutting. Especially through automation. When evidence was brought forward about the fallout of automation leaders shut down the conversation.
Points positifs
Can't think of any they retained
Points négatifs
Constant cutting means growing workloads you can't handle.
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Was a great company to work for; though, the role I was in was either over-worked or under worked and not paid enough for the cost of living in the area. The sales targets were very annoying as well.
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I worked as a contractor for TELUS Health. They asked me to perform tasks that I did not feel comfortable with. In response they utilized bullying tactics and attempted to solicit my complicity. This is a "friends only" club house and a toxic work environment.
Points positifs
Working from home
Points négatifs
Disjointed teams, Leadership is lacking, Outdated technology, Paperwork
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I should have know from previious experience with Telus employees in BC that it was a horrible place to work. My direct manager had no knowledge of the work their Technicians performed and provided zero feedback before terminating me for in my opinion wasunjust cause. Union politics are very prevalent with this company.
Points positifs
Interesting work
Points négatifs
Poor management, union politics
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Spent 15 years at TELUS and will look back fondly on the time I spent there and the friends I made. The work life balance is excellent and opportunity to work from home or go into the office to work is definitely beneficial.
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A back end disaster consisting of complete mayhem. The left hand doesn't speak with the right. They have little to no cross department communication nor collaboration. Be prepared to throw your peers under the bus in order to advance.
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-fast past work environment - hardest part would be to get sales but as you get use to the job it gets easier -most enjoyable would be working with a great team
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Was a great place to work with excellent management and grown opportunities, was a great experience to learn optometric related duties and was a great feeling to help patients
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Worked in many different roles over 9 years. Was also company first, customers/employees last. As soon as you reach thier top rate they start trying to buy you out. I was hareased for 3 years befor I'd had enough. In a better trade now. I wouldn't work for these trolls if at all possible.
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I had some excellent, hard working co-workers. However, at a Director and Senior-leader level there was bullying of direct reports, a command and control/“do what I say” approach (regardless of experience), gender bias, absentee leaders and lack of meaningful discussion or tolerance for varying perspectives and spirited debate – partly due to fear of repercussions. Functions that should support all employees (such as HR and similar) are archaic and broken.
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Great people. Good quality services. A lot of product offerings. Great industry to be a part of. TELUS is a brand and company to be proud of as they provide so much to the local community.
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If you enjoy getting yelled at on a constant basis, dealing with people that are over entitled, having every mouse click and phone conversation monitored by management(which yes it is, they have nothing better to do then watch your screen), and finally having performance metrics from day 1 of starting and being compared to everyone else everyday. This job is perfect for you. Just an FYI, if you dont have good stats it sets managers off(as it drags down the team stats) they will target you, trash talk behind your back and all that good fun. It doesnt pay much more than minimum wage, and their internal promotions actually cut wages instead of increasing them. I went from making an additional $900(or more) per month in commission, and accepted a promotion. I endured all this additional training, only to have a CAP of $500 put on my commission. Just saying its a little messed up to trick employees into something like that especially when just above minimum wage, does not cover the bills.
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Starting at $20 hr for the work we do is not great but you do learn a lot if you are young it could be a great place to start a good career most people that work for Telus retire with Telus
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You will spend most of your time on the sales floor, meeting sales and expectations. Your contribution goals will include the sales of phone contracts, home services contracts and accessory revenue which then will impact your overall pay. Interesting work if you are interested in technology, an enjoyable workplace and good corporate culture.
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The team at TELUS is like no other. You will enjoy being a part of their innovative and team centred culture. They do so much for the community and offer excellent benefits.
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Wage was reduced once by restructuring departments and my position was eliminated along with 100 other long term highly knowledgeable (expensive) employees in favour of the 50+ new overseas call centers. The corporate culture between when I started at the company compared to when I left is unrecognizable.
Points positifs
Benefits
Points négatifs
Rotating schedules, demoralizing culture.
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