TELUS Communications
3,9 étoile(s) sur 5.
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Avis des employés pour TELUS Communications - Burnaby, BC

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I enjoyed working there, mainly worked from home so I was in charge of my own progress and work! Only issue was the customers and how they treat you. There is a certain level of expectation that is given and must be met which can be hard when customers are set on things going their way never mind policy.
Points positifs
Overtime!
Points négatifs
Hostile Customers
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I definitely would not recommend this job to others. You're hired as a part-time agent and it takes years until you're actually given full-time status. They have incredibly difficult and unrealistic metrics that they require you to meet. Management is monitoring everything that you do and even if you're meeting performance metrics, they still will ask for more from you. They really don't seem to care about you, you're simply a number and can easily be replaced. The calls are very stressful as the majority of people you'll speak with are typically irate about their bill, issues with their services, or the wait times for calling in. Scheduling doesn't offer much for work life balance, so you'll have to work frequent late shifts and weekends. The only positive things that I have to say are that the benefits are good, pay is decent, and there are a lot of great co-workers.
Points positifs
Good benefits and decent pay
Points négatifs
Everything else
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I have to say when I started I was so happy. I loved the atmosphere , loves the pay and especially loved my manager. But then buyouts starting happening and moral within the office dropped because they were grasping at straws to remove agents. My manager was the only reason I know a lot of my co workers stayed. But then my manager was asked to do others managers jobs and eventually was mistreated by other managers and operations managers and it created a toxic work atmosphere. So much that when my manager left our whole team applied to other departments just to get away from the disgusting way they treated my manager. I used to love coming to work until I didn’t. Management is toxic , backstabbing and will do anything to get ahead. Since I had a new manager I have never felt like more than a number than I did before I left. You are number and nothing more we all feel this way but most are to afraid to speak up because of how we are treated when we do.
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as I enter my 5th year of employment with Telus. I am still grateful for being employed full time, however, the work environment is slowing going down hill. I will not go into detail, but will state that my work life balance have not been as promised when hired.
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operator services was a great place to work. lots of good people. good managers. always willing to assist with anything. good pay and benefits. all jobs for telus are different
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Everyday is Starts with New Challenges in work with New Technologies of software, balanced workplace culture. Remote team, share works and Group activities are fun.
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it is a fast paced environment, so no time for fun, other than that TELUS is a great company to work for. I recommend TELUS for sure. Saying that, good luck
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The office in Burnaby has everything that is needed. Anything from table tennis, cafeteria, and all sorts of TVs in resting areas allow employees to rest their minds.
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I was a contractor, but my work experience at TELUS was good. The managers have integrity and the remote workstyle is awesome! The company is agile and adaptable to the changing business climate.
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The workplace culture was diverse, but fun and easy to fit in. My colleagues felt like and treated me like family. Telus provided many family friendly, fun events on site celebrating different holidays throughout the year.
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Great pay and fun working environment with lots of perks to working for the company. Stressful in terms of keeping your numbers up sales wise. Was contract only.
Points positifs
Great perks and salary for working at Telus.
Points négatifs
No job security.
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lots of support from management team. They encourage innovations and initiatives. Competitive benefit and compensation from TELUS. Good team culture and corp culture.
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Over all Telus would be a great place to work but they dont pay well.They haven't grasped that you get what you pay for. They have good people and good work life balance but as I say they could improve the compensation.
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I enjoyed working at Telus because of my fellow employees and the interesting systems we where working on / developing. Exposure to modern technology such as Splunk Business Intelligence aggregation. Great work life balance achieved in part by 80% remote wok option and easy access to office via SkyTrain (Bentwood Station)
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Its a great place to start a life as a sales man and you can also learn many other trade skills. You can also learn how to work in a team and how to achieve team goals.
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Busy schedule, keeps you on your feet. Good communication with the management. Good team to work with and have a strong relationship with staff and clients.
Points positifs
Free lunches
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it's a great place to work with. telecommuting is a best way of being productive without worry on traffic and with flexible time we can have work life balance
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Great place to work. Everyone has team spirit and integrity. The people that don't usually get weeded out. Great at developing people and growing skillsets. The main reason I see people leaving sometimes is purely because of money.
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It's a good place to work. Working in the RF department as a project manager has it's perks. Work from home, good benefits, etc. The work can be fast paced and at times you find yourself working on your vacation even when you don't intent to.
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It was a pleasure working with Telus. I have learned so much regarding Customer Service. The salary and other benefits is really good. Just really hard to find life balance.
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TELUS has many different groups and divisions and your experience at TELUS will depend greatly on who you are reporting to and what team you are with. TELUS executives are more concerned with things looking good than being good. They do not do a good job of process improvement.
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