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TELUS Communications
Le taux de satisfaction est de 57 sur 100Inférieure à la moyenne
3,9 étoile(s) sur 5.
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TELUS Communications

Avis d'employé sur TELUS Communications
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Great company, if you can avoid the snakes

The company ethics and morals are great. The work-life balance is good, although you may have to stay extra hours sometimes (as in most jobs). Colleagues are great and supportive for the most part. Teamwork is emphasized and supported to the core. The main issue stems from the fact that there are back-stabbers in the company. The company often conducts employee reviews, collecting information behind your back about you from both colleagues and supervisors. This offers the potential for people who feel job insecure with lots of ammunition to have you laid off if they need to. The environment is competitive. You are pitched against your colleagues for performance and ratings. The pay is decent, and the benefits are great. If you intend to work at Telus, do what you are told. Keep your head low, and don't seek attention to yourself. Don't seek advancement unless you are absolutely certain you are more important than other colleagues looking for the same position. Senior members of the same position often think they are above you, and make it known. Act as if they are, and never question them. They have the ability to make your life miserable, and get you kicked out within the span of a week. Speaking from personal experience.

Points positifs

Free breakfast (sometimes), RRSP / TFSA matching. Group Dental, Vision, Medical. Decent pay. Fun job, always changing and challenging.

Points négatifs

Always pushed to make sales, Monthly performance reviews, Deep scrutiny and micro-management in some aspects

Notes par catégorie

4,0Équilibre vie professionnelle / personnelle
5,0Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
4,0Direction
5,0Culture d'entreprise
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Sell Sell Sell

I worked for over 14 years as a Service Technician. The job was great in the beginning. The last couple of years the focus shifted from providing good quality customer experience to high pressure sales tactics and taking advantage of seniors. Upper management has been targeting and terminating techs with low sales with little to no response from the union. Customer service agents often stole sales from the techs when adding products or services (the agents themselves are also under immense pressure to meet unrealistic sales targets). The Director's and Executives promote unethical sales tactics like lying to customers to close sales. Example: "Did you hear about all the break-ins in the neighborhood? You should get our security service to protect yourself and your loved ones." If you have a tech visit you for a repair, the first thing they will do is push more products and services on you. Disgusting company.

Points positifs

Discount on products from the company.

Points négatifs

Hight stress. Unrealistic expectations. Unethical company, rotten to the core
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Poor management

I should have know from previious experience with Telus employees in BC that it was a horrible place to work. My direct manager had no knowledge of the work their Technicians performed and provided zero feedback before terminating me for in my opinion wasunjust cause. Union politics are very prevalent with this company.

Points positifs

Interesting work

Points négatifs

Poor management, union politics
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Telus doesn't have work anymore.

Telus communication doesn't have a jobs for technician. Now their sales team is not performing so, telus wants technicians to do sales in customer homes. After covid new policies are in place and rules are very very strict. There are 10 matrix like gps arrival ( on time cx home), kit test ( cx service check), insider test( go to cx all the rooms and check for signal level in covid), they say "mention in commeents if you why you didn't run that test". When test fail your matrix goes down and theu kick you out of company and you can't come back. It was very stressful when they had work but now they don't so, we are not getting paid.... please don't take jobs.

Points positifs

You loose weight because of stress.

Points négatifs

They bother you on weekends too, You have to answer your emails and call, If cx complaints you get echo but if cx writes a good review they don't care.
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Note globale

3,9

D'après 1 775 avis
5
680
4
623
3
272
2
92
1
108

Notes par catégorie

3,8Équilibre vie professionnelle / personnelle
3,8Salaire / avantages sociaux
3,4Sécurité de l'emploi / évolution de carrière
3,5Direction
3,8Culture d'entreprise

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  • Great company, if you can avoid the snakes