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TELUS Communications
3,9 étoile(s) sur 5.
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TELUS Communications

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Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise

Beware before you decide to work here. You aren’t special your just a number

I have to say when I started I was so happy. I loved the atmosphere , loves the pay and especially loved my manager. But then buyouts starting happening and moral within the office dropped because they were grasping at straws to remove agents. My manager was the only reason I know a lot of my co workers stayed. But then my manager was asked to do others managers jobs and eventually was mistreated by other managers and operations managers and it created a toxic work atmosphere. So much that when my manager left our whole team applied to other departments just to get away from the disgusting way they treated my manager. I used to love coming to work until I didn’t. Management is toxic , backstabbing and will do anything to get ahead. Since I had a new manager I have never felt like more than a number than I did before I left. You are number and nothing more we all feel this way but most are to afraid to speak up because of how we are treated when we do.

Notes par catégorie

1,0Équilibre vie professionnelle / personnelle
1,0Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
1,0Direction
1,0Culture d'entreprise
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Équilibre vie professionnelle/personnelle
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Culture d'entreprise

Do not recommend

I definitely would not recommend this job to others. You're hired as a part-time agent and it takes years until you're actually given full-time status. They have incredibly difficult and unrealistic metrics that they require you to meet. Management is monitoring everything that you do and even if you're meeting performance metrics, they still will ask for more from you. They really don't seem to care about you, you're simply a number and can easily be replaced. The calls are very stressful as the majority of people you'll speak with are typically irate about their bill, issues with their services, or the wait times for calling in. Scheduling doesn't offer much for work life balance, so you'll have to work frequent late shifts and weekends. The only positive things that I have to say are that the benefits are good, pay is decent, and there are a lot of great co-workers.

Points positifs

Good benefits and decent pay

Points négatifs

Everything else
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Collaborative and supportive

TELUS has become the company and work experience with which I compare all other jobs. I changed careers, or else I’d still be there. During my last 6 months, even though they knew I was leaving, they still mentored me and invested in my training. I felt supported and appreciated both monetarily and personally.

Points positifs

Work from home, mentoring, unionized
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Culture d'entreprise

Good place to work but Customers made it not worth it

I enjoyed working there, mainly worked from home so I was in charge of my own progress and work! Only issue was the customers and how they treat you. There is a certain level of expectation that is given and must be met which can be hard when customers are set on things going their way never mind policy.

Points positifs

Overtime!

Points négatifs

Hostile Customers
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Note globale

3,9

D'après 1 775 avis
5
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4
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3
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2
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1
108

Notes par catégorie

3,8Équilibre vie professionnelle / personnelle
3,8Salaire / avantages sociaux
3,4Sécurité de l'emploi / évolution de carrière
3,5Direction
3,8Culture d'entreprise

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  • Beware before you decide to work here. You aren’t special your just a number