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TELUS Communications
3,9 étoile(s) sur 5.
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TELUS Communications

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Best job I worked

Amazing all around. Clean and fun atmosphereWorked for almost 7 years, towards the end the department became an uncomfortable place to work in. Very good voluntary departute package, offered when reorganization was needed in the company.

Points positifs

pay, benefits, recognition, rewards, friendly atmosphere.

Points négatifs

Company was taken over by some dark entity after 6 years of work

Notes par catégorie

5,0Équilibre vie professionnelle / personnelle
5,0Salaire / avantages sociaux
5,0Sécurité de l'emploi / évolution de carrière
5,0Direction
5,0Culture d'entreprise
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Do not recommend

I definitely would not recommend this job to others. You're hired as a part-time agent and it takes years until you're actually given full-time status. They have incredibly difficult and unrealistic metrics that they require you to meet. Management is monitoring everything that you do and even if you're meeting performance metrics, they still will ask for more from you. They really don't seem to care about you, you're simply a number and can easily be replaced. The calls are very stressful as the majority of people you'll speak with are typically irate about their bill, issues with their services, or the wait times for calling in. Scheduling doesn't offer much for work life balance, so you'll have to work frequent late shifts and weekends. The only positive things that I have to say are that the benefits are good, pay is decent, and there are a lot of great co-workers.

Points positifs

Good benefits and decent pay

Points négatifs

Everything else
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Collaborative and supportive

TELUS has become the company and work experience with which I compare all other jobs. I changed careers, or else I’d still be there. During my last 6 months, even though they knew I was leaving, they still mentored me and invested in my training. I felt supported and appreciated both monetarily and personally.

Points positifs

Work from home, mentoring, unionized
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Doesn't know what they are doing

The company is a bureaucratic nightmare and when you have an issue don't expect help, contact HR and see if anyone gets back to you or figure it out through their internal websites. Management is only out for their own jobs, they don't care about front-line staff and they understand staff will either be soon replaced, quit, be fired, or burn out so there is no effort made to keep them. The work from home during Covid is a mess, equipment is low end and does not do the job. My advice if you get a job, buy your own headset, keyboard and mouse because what they send is junk. Consider why they are always hiring, even now when no one is, must be people leaving due to the stress or why leave a job when few are out there? If there were more jobs in the market I would be looking for a way out. Worst decision I ever made to work here

Points positifs

none

Points négatifs

stress, unknown policies, terrible internal communication despite this being a telecom, the amount of self-congratulations they give themselves for their business is nauseating
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Note globale

3,9

D'après 1 775 avis
5
680
4
623
3
272
2
92
1
108

Notes par catégorie

3,8Équilibre vie professionnelle / personnelle
3,8Salaire / avantages sociaux
3,4Sécurité de l'emploi / évolution de carrière
3,5Direction
3,8Culture d'entreprise

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