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TELUS Communications
3,9 étoile(s) sur 5.
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TELUS Communications

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Équilibre vie professionnelle/personnelle
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Culture d'entreprise

Amazing work place

I loved my job! TELUS is truly an amazing place to work. Their community involvement surpasses any other place I've worked. TELUS made me feel like a person, like an asset to the company; that I mattered to them.

Notes par catégorie

5,0Équilibre vie professionnelle / personnelle
5,0Salaire / avantages sociaux
5,0Sécurité de l'emploi / évolution de carrière
5,0Direction
5,0Culture d'entreprise
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Équilibre vie professionnelle/personnelle
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Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Do not recommend

I definitely would not recommend this job to others. You're hired as a part-time agent and it takes years until you're actually given full-time status. They have incredibly difficult and unrealistic metrics that they require you to meet. Management is monitoring everything that you do and even if you're meeting performance metrics, they still will ask for more from you. They really don't seem to care about you, you're simply a number and can easily be replaced. The calls are very stressful as the majority of people you'll speak with are typically irate about their bill, issues with their services, or the wait times for calling in. Scheduling doesn't offer much for work life balance, so you'll have to work frequent late shifts and weekends. The only positive things that I have to say are that the benefits are good, pay is decent, and there are a lot of great co-workers.

Points positifs

Good benefits and decent pay

Points négatifs

Everything else
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Collaborative and supportive

TELUS has become the company and work experience with which I compare all other jobs. I changed careers, or else I’d still be there. During my last 6 months, even though they knew I was leaving, they still mentored me and invested in my training. I felt supported and appreciated both monetarily and personally.

Points positifs

Work from home, mentoring, unionized
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Good place to work and grow

I was with the company for nearly 15 years. It afforded me a lot of opportunity and room to grow and learn. I can only speak to non-union roles, but the pay is bit on the lower side generally speaking, but benefits are fairly significant. Between year end bonus, health benefits, and various service discounts you can likely add another ~8k to salary. Lots of focus on development and training (at least in the areas I was in). The culture was generally very positive and a huge increase in focus on mental health over the past few years. Toxic management is generally weeded out in one way or another. In 15 years I think I only interacted with a small handful of less than desirable management/executives who were never with the company for terribly long.

Points positifs

Positive culture, Focus on growth, generally great management

Points négatifs

Generally lower payscale
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Note globale

3,9

D'après 1 783 avis
5
683
4
623
3
273
2
93
1
111

Notes par catégorie

3,8Équilibre vie professionnelle / personnelle
3,8Salaire / avantages sociaux
3,4Sécurité de l'emploi / évolution de carrière
3,5Direction
3,8Culture d'entreprise

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