Telus

Avis d'employé sur Telus

Good salary, toxic culture

Customer Service Representative (Ancien employé) - Burnaby - 3 juillet 2022

Toxic management. They instruct you to do one thing then will tell you to do something else completely contradictory. They expect employees to be robots. Sales are pushed in roles that are not sales oriented.

Points positifs

Salary

Points négatifs

Work environment

Notes par catégorie

4,0 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle

4,0 étoile(s) sur 5 pour Salaire/avantages sociaux

2,0 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière

1,0 étoile(s) sur 5 pour Direction

1,0 étoile(s) sur 5 pour Culture d'entreprise

Avez-vous trouvé cet avis utile?

Voir les avis sur 1 969

Avis similaires

Même poste

People were great. Metrics were for robots.

Customer Service Representative (Ancien employé) - Edmonton, AB - 3 août 2022

This job would be great for someone who is more sales and numbers focused than I am. The people were great. The company valued high call volume and high sales numbers.

Points positifs

Discount on services, health and dental

Points négatifs

Sales focused

Avez-vous trouvé cet avis utile?

Même poste

Overwhelming after a while

Customer Service Representative (Employé actuel) - ON - 19 juillet 2022

Depending on your manager the coaching culture can be suffocating.Unending push for sales...claims to be customer focused but actually more sales focused.Never feeling like you're doing enough even when you are doing well in your stats (which are heavily monitored and reviewed constantly)On top of that you're dealing with frustrated people sometimes and it doesn't help when you're already stressed from expectations from above.Lack of work life balance due to scheduling, which is difficult to anticipate and subject to change.There are benefits to the job too, just depends what you are able to put up with. The daily work itself is neutral.

Points positifs

decent pay, benefits, work from home, nice coworkers

Points négatifs

late shifts and weekends, constant micromanaging, pushing for sales

Avez-vous trouvé cet avis utile?

Même lieu

.Great place to work, until management shuffles.

Territory Accoun (Ancien employé) - Burnaby/Remote - 20 juillet 2022

.The workload, culture, support and benefits were amazing. Although there are certain parts of the company that are not for the faint of hearted. The benefits are great, and if you are strong at networking, the opportunities for growth are nearly endless.