Telus
Le taux de satisfaction est de 59 sur 100
3.9 étoile(s) sur 5.
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Avis sur Telus (catégorie Salaire et avantages)

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3.8Équilibre vie privée/professionnelle
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503 avis correspondant à votre rechercheVoir les 1,823 avis

bonne compagnie

Avis en vedette

L'avis le plus utile, sélectionné par Indeed
paye bien. bon bonus. bon salaire. bon vacances mais beaucoup de stress.

Points positifs

bon salaire

Points négatifs

tu n'est qu'un numéro.
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Great benefits

Great place to work! I enjoyed most of my time there. Would love to work for them again someday. I miss many of my peers and employees. Good pay nice benefits and great tools to get the job done.

Points positifs

Pay

Points négatifs

Buyouts
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A relaxed job with the ability to earn a lot.

How much you earn is entirely up to you. Teams are usually very supportive and managers are with in every step of the way to ensure you're meeting your targets.

Points positifs

Pay

Points négatifs

Part Time Benefits
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Very corporate, lots of change, strong values, and great benefits.

Working at TELUS has taught me a lot in terms of my skillset and also how to navigate a highly political, fast-paced environment. While it's progressive in its values, has a flexible work styles program, and offers incredible benefits -- and therefore has been the right employer for me during this period of my life -- I personally have found it too big and too corporate for my taste. The it's a high performing culture and people here seem to have immense reverence for leaders right or wrong, which is not the culture for everyone. A lot of TELUS team members are "lifers", largely because of the benefits and the opportunity to move onto new roles. The titles are confusing... for example, "Business Analyst II" is a hierarchical level and the job title on your offer letter, but your email signature would read otherwise (e.g. Project Manager, Culture and Engagement Manager, Executive Assistant, etc.)

Points positifs

Flexible benefits packages, $5K/year for psychology, pension and share plan matching, most people can work remotely, annual bonus

Points négatifs

Very corporate and political, frequent org changes, lower than market salaries from what I understand
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Charge de travail ne correspond pas au salaire

Le travail est bien, sauf que la charge de travail et les tâches augmentent, mais sans évolution niveau salaire.
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Not the best place to work for

There is a high turn over working at TELUS Health Care centre for many years now due to no growth in the company although they keep preaching about it, they are understaffed and work you like a dog, management does not take accountability when they make a mistake and everything is always blamed on you, there is no work/life balance and you can't afford to live in Toronto with the rate that they pay you, it is actually pretty sad, the only thing I can say is the benefits are good and the people I used to work with are nice.

Points positifs

decent benefits

Points négatifs

pay is low and no work/life balance
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Work-life balance

Ability to work from home is a plus. Management is very supportive of your goals. Many opportunities for advancement with the right skills. Inclusive and diverse culture.

Points positifs

Work from home

Points négatifs

Salary
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Mistreats and Fires Contractors Over COVID Safety Questions

I worked at Telus for over a year working on quality assurance for their video on demand services and was fired for asking questions about COVID safety protocols. Not only was I a contractor so I couldn't receive any benefits, but so was everyone else in my department, including my manager who had been there for 6 years. While there's space to move up, those opportunities are limited and only go so far. The actual office environment is nice - so nice that I had coworkers falling asleep at their desk. In September of last year they announced that they would be ending work from home and that all employees or most would have to return to the office to work. When I asked my managers about safety precautions being taken (me and my family are all elevated health risks) I received no response for a week until I was informed that my contract was being ended. Telus is a terrible telecommunications company that mistreats their employees.

Points positifs

Nice building, close to union station

Points négatifs

mistreats contractors, poor COVID safety precautions, low pay
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Stuck in 90's (old tech and processes), below-market salary, high turnover

As a software developer, working at Telus was began to feel like it was a dead-end for my career. Many processes, tools, and technology in place are out of date and they still use several legacy systems.My salary was below what the market is paying. They offer a performance bonus that relies on the company achieving corporate metrics so I never got my full bonus.There was a very high turnover of both technical and non-technical employees. This really brought down the morale and it meant there were always big knowledge gaps.

Points positifs

Flexible hours

Points négatifs

Lack of innovation, old-school thinking, bureaucratic processes and org structures
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Money hungry corporation

This company will find a way to pay you as little as possible. You don’t even make minimum wage (they pay $13/hour) but they try and justify it with commission which they are constantly lowering. They claim they provide 2 weeks paid vacation but if you request time off you rarely get it because every store is understaffed (again to pay less). They have very high and unattainable sales goals and if they are not reached you get threatened with a write up. The ONLY pro to working here is the occasional target incentives and benefits. Do not work with Telus if you value your time and mental health.

Points positifs

Occasional incentives and benefits

Points négatifs

Long hours, low pay, and disrespectful to employees.
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In constant reorganisation, cliques and poor management

The only advantage to TELUS is salary and benefits. Otherwise, it is very a clicky workplace, where friends promote each other without merit and management is very poor. They tend to look up but not down so team spirit is very difficult to have in this type of environment. My coworkers and I were miserable, the ones who stay, stay for money.

Points positifs

salary and benefits

Points négatifs

miserable work life
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Poor Salary

For a technical role salaries are very poor. There is micromanagement which is very annoying. When I was there I didn't see growth opportunities. Employee turnaround is high as well.

Points positifs

No work after office hours

Points négatifs

Poor salary and no career growth
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Good place to work and grow

I was with the company for nearly 15 years. It afforded me a lot of opportunity and room to grow and learn. I can only speak to non-union roles, but the pay is bit on the lower side generally speaking, but benefits are fairly significant. Between year end bonus, health benefits, and various service discounts you can likely add another ~8k to salary. Lots of focus on development and training (at least in the areas I was in). The culture was generally very positive and a huge increase in focus on mental health over the past few years. Toxic management is generally weeded out in one way or another. In 15 years I think I only interacted with a small handful of less than desirable management/executives who were never with the company for terribly long.

Points positifs

Positive culture, Focus on growth, generally great management

Points négatifs

Generally lower payscale
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Do not recommend

I definitely would not recommend this job to others. You're hired as a part-time agent and it takes years until you're actually given full-time status. They have incredibly difficult and unrealistic metrics that they require you to meet. Management is monitoring everything that you do and even if you're meeting performance metrics, they still will ask for more from you. They really don't seem to care about you, you're simply a number and can easily be replaced. The calls are very stressful as the majority of people you'll speak with are typically irate about their bill, issues with their services, or the wait times for calling in. Scheduling doesn't offer much for work life balance, so you'll have to work frequent late shifts and weekends. The only positive things that I have to say are that the benefits are good, pay is decent, and there are a lot of great co-workers.

Points positifs

Good benefits and decent pay

Points négatifs

Everything else
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Pression énorme

Le travail se fait par télétravail et la direction donne beaucoup beaucoup de pression sur les statistiques de performance. Un appel après l'autre sans arrêt, 90 secondes pour finir la prise de notes et formulaire entre chaque appel etc. Vous êtes surveiller à la seconde. Si vous quitter en pause à 15h17, vous avez intérêt à revenir à 15h32... pas 15h33 ni 15h31. Si vous avez envi d'aller au toilette, les boss vous répondres que les pauses sont fait pour ca et si vous avez envi entre temps, c'est interdit. Ambiance très désagréable, nous prennent pour des robots et n'ont pas de coeur avec leur employé.

Points positifs

Bon salaire

Points négatifs

Direction sans coeur, pression énorme, surveillance accru de chaque fait et geste, à part le salaire tout est pourri et corrompu
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Job was good people were friendly pay was horrible dont work their if you need money now

Pay was not good at all it could take you a whole month before you make a sale and get paid only 30 dollars for it over all people were kind the money just wasn't there until you got further in the work
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Great place to work but not competitive pay

Telus is focus on work life balance. It's a place where they do care about this value. The opportunity cost is that salary is not very competitive. I guess the trade off is that if you want top dollars then you will have to work on high stress job. I would recommend working at Telus if you want a relax family friendly environment but salary might but be as competitive. (This could have been specific to my department /group)

Points positifs

Great work life balance

Points négatifs

Not competitive pay
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Culture is good on paper, terrible in practice

I worked at TELUS a bit over 9 years before I had enough of how this business was running. The company presents itself as the best paying company and amongst the top 10 employers in Canada. There are definitely good managers here who care about their people, but they also work with limited resources and monstrous workloads. I kept hearing “We need to do more with less”, and my responsibilities kept growing I was working 12 hours a day and doing the work of 3:people. I went through 3 major reorganizations in 9 years; this is a very instable ground for a career. I saw talented people being packaged for a so called “efficiency” measure while the company results were actually good versus their competitors. I thought working for the “health” department would offer me outstanding benefits. Shortly after I joined this company, the benefits dropped and worsened every year. Call centres employees sounded like getting way more benefits than professional management employees. I went through salary freezes, budget cuts, shameful bonuses cuts... It was just awful!Back to the “culture”; there’s this employees yearly satisfaction survey that apparently determines the employees engagement level. This survey is a big joke. First it becomes a competition between directors and above on who’s team will have a better score. Second, you are told in plain language that there will be consequences if you don’t have a good score. This survey and how it is done brings all the values of this business down the drain.I really had enough of it all and went to their competitor. It was the - 

Points positifs

Talented people and good support from immediate management

Points négatifs

Expensive poor benefits, awful worklife balance due to workloads, and culture that may need to be rebuilt
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A comfortable work environment in the day.

A good work environment, where I learned the telecom trade. In the day, sponsored apprenticeship, good work culture and training. If I had to do it again, I would.

Points positifs

Professional, safety concious, development.

Points négatifs

Pay rate....negotiating wage increases
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Best job I worked

Amazing all around. Clean and fun atmosphereWorked for almost 7 years, towards the end the department became an uncomfortable place to work in. Very good voluntary departute package, offered when reorganization was needed in the company.

Points positifs

pay, benefits, recognition, rewards, friendly atmosphere.

Points négatifs

Company was taken over by some dark entity after 6 years of work
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Amazing environment

Equality and fairness is a top priority as well as its employees.Encouragement and recognition are at the forefront of this company as well as fulfilling its promises to Employees.

Points positifs

Great values and culture of respect

Points négatifs

Salary could be better but still good.
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Note globale

3.9

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Notes par catégorie

3.8Équilibre vie professionnelle / personnelle
3.8Salaire / avantages sociaux
3.4Sécurité de l'emploi / évolution de carrière
3.5Direction
3.8Culture d'entreprise
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