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Teleperformance - Avis

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Canada974 avis

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3,5Équilibre vie privée/professionnelle

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974 avis correspondant à votre recherche.Voir les 41 830 avis

Honnête mais sans plus

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L'avis le plus utile, sélectionné par Indeed
Les formations sont payées et complètes.Le télétravail est appréciable et le salaire est ok même si en étant bilingue c’est léger. Cependant l’environnement de travail est assez toxique avec les managers. On va toujours vous pousser à faire plus et à vous considérer comme un chiffre, on vous met la pression pour rien car les erreurs d’en haut ne sont pas assumées. La rotation d’employés est extrêmement importante.
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Productive

it was good . pay was good for wfh. supervisors were supportive and friends. but difficult to achieve the kpi as the customer is not happy with the company and they rate us low. when a call is transffered to another dept we get rated for their experience with them which was not good
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very professional company to pay in time

company is good but don't bother to consider their own ex employees which is really sad. I have been trying to get a job for months but don't get any kind of consideration.
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Good learning experience .. with a lot of hands on learning skills

What is the best part of working at the company?Learning And Courses Advancement Programs Support What is the most stressful part about working at the company?Deescalating upset customers Very fast paced What is the work environment and culture like at the company?This was a work from home job What is a typical day like for you at the company?A new experience every day Busy On the fly learning KPI’s Time management Listening to the customer Fast paced
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Réponse officielle de Teleperformance

6 février 2024
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Travail constructif pour la personnalité

Ce qui j ai aimé. C est le respect qui régit toutes relations entre le personnel.Ce qui. N est pas agréable. C est le stress et la pression qui sont insupportables.L aspect amical peut aider a. Supporter cette. Pression et a se sentir. Important dans la pérennité de la société.J ai appris énormément en côtoyant un personnel et des responsables avec des qualités humaines indéniables .

Points positifs

Respect et se sentir valorisé

Points négatifs

Pression et heures de travail
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Informations sur Teleperformance

Sur la base de 441 réponses au sondage
Points forts
  • Capacité à apprendre de nouvelles choses
  • Flexibilité des horaires et du lieu
  • Environnement favorable

Productive

Fast-paced and productive company. Some love it , some hate it. Give a try to see how you like the job and the environment . Would recommend giving it a try a least. There’s a lot of opportunity for growth
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ok but minimum wage. No growth opportunity

hybrid somtimes. long drive if not living Toronto.......No growth opportunities. Best as a stepping stone for gaining experience and moving on to better opportunities
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Not bad company

It a good company if you just get to Canada but don't expect much from the company. Pay is minimum wage depending on the campaign. Some manager can be good but some would be your friend but they are not.
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Good for timelass

Not so bad but there is lots of politics inside the company you will not be able to grow even after giving your best. I was the top performer for almost 6-7 months.
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Not a good place to work

Lack of proper communication. Pay is very low. Management is very irresponsible. I was put on a waiting period and was told that I will be assigned to a campaign in a few weeks but after that there was no response from my manager or the HR even after sending hundreds of emails. So basically they just terminated me without informing.
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Targets are unreasonable

Situation is not fair. Imagine you've got a few meetings a day and sometimes still being requested to fulfill the daily targets like 30 calls and 30 emails per day. Too much admin meetings, trainings, you will have to prepare the pitch after your work. You have only got a certain numbers of companies in a quarter and being too annoyed will not be a good way of communication for client's relationship. Clients get annoyed and literally expressed during your meetings. A lot of unexpected negativity has been occurring during my cold calls or in my meetings. That's literally a loop, a negative cycle.

Points positifs

Work from Home

Points négatifs

What you will expected in a call center
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Good for freshers

TP can be a good choice to gather Canadian Customer Service Experiance for the new comers. They have paid training program and usually they provide all the required equipment.
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Réponse officielle de Teleperformance

16 janvier 2024
Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Good plce to start your career

Teleperformance is a good place to start your career.They give you paid traning for 2 weeks.After that you need to take calls.They have supervisors available to help you everytime
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Busy workplace

Good place to start if you are interested in having customer service experience through chat and calls. There was a nice intercultural environment and managers were pretty encouraging and easy-going. However it can be stressful on busy days which can be very common depending on your campaign (which is randomly assigned).
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Overall enviorment

Supervisors do not care about you at all, no one is supportive in this company .no Stat pay is paid on holidays, its like you need to work a day before and a day after the holiday only then you will get paid.
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My overall experience working at this company was negative

What is the best part of working at the company?Leaving the company was the best part What is the most stressful part about working at the company?The work culture in general at Teleperformance was toxicWhat is the work environment and culture like at the company?Toxic, working with Teleperformance, impacts your mental health in the most negative wayWhat is a typical day like for you at the company?A typical day was torture. There is no community.
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Trés bien

Bon environnement de travail. j'ai bien aimé travailler pour eux. Des fois le stress du travail peut être difficile, mais c'est quand même une bonne compagnie.
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Poor management

Pathetic management, poor work life balance, no sense of seniority, no growth and no learning.Good for new comers in Canada but not a place to stay for longer.
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Technical support

Management is fake. Don't trust them no matter how nice they are. No support at all. Work life balance .. what's that. Working from home was ok.. promises never kept. Micro managed. Doesn't matter how much customer love you and tell u that and send in surveys. And how technical you are still not good enough

Points positifs

Work from home Customers were awesome. Apple products

Points négatifs

Management
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Réponse officielle de Teleperformance

14 décembre 2023
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Poor salary, poor staffing

If you get lucky you'll work with good supervisors, but they might just move you to a different campaign every couple of months, decent job security, but advancement is challenging as you will be bouncing around a lot.
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Réponse officielle de Teleperformance

14 décembre 2023
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Fun Place

Nice atmosphere.Friendly colleagues.Nice cafeteria. Good coffee.Bonus hard to reach.Competitive work environment specifically during work promotions openings.
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Note globale

D'après 41 830 avis

Notes par catégorie

3,5 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,4 étoile(s) sur 5 pour Salaire/avantages sociaux
3,4 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,3 étoile(s) sur 5 pour Direction
3,5 étoile(s) sur 5 pour Culture d'entreprise

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