Teleperformance
3,5 étoile(s) sur 5.
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Avis des employés pour Technical Support Specialist chez Teleperformance - Toronto, ON

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11 avis correspondant à votre recherche
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smooth and cozy work environment, there are programs and training available for improvements.There are lots of campaigns and internal opportunities to pick from and work with
Points positifs
games for fun to unwhind
Points négatifs
low remuneration
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a bad place to work,lots of discrimination,micromanagement, bad pay (you put in your best and work hard and yet you don't see the benefits, you are not appreciated, pay is not even up to the work you do) pay could not even cover my rent and transportation even when i worked overtime,minimal growth,very very inconsiderate. they don't care about you. all they want is the work done, and zero work life balance
Points positifs
none
Points négatifs
you receive 1st hand discrimination !
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Opportunity to grow and very engaging work environment, amazing, genuine staff. Nice place to start your career. Work hard and diligently and you’ll reap the rewards, gear bonus structure
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Paid training, mildly reasonable managers, easy programs, fun coworkers, good location. Not the best place to stay long term, but good to gain some experience.
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- Decent amount of interactions a day, - learnt confidence, dealing with N number of issues - there is always something to learn, always been provided with good support and there is a decent database available to answer the right solution. - Have maintained good KPI's and never had an escalation to deal with which is like an achievement for me - have gained good experience in customer service, sales and tech support. - Management is supportive in most of the cases beyond their control - Skills to manage irated customers, understanding them is the biggest part. - great place to begin your experience with
Points positifs
work mates, flexible timings
Points négatifs
work load, pay
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Réponse officielle de Teleperformance
12 décembre 2018
Thank you for your honest review. We strive to provide a great place for our employees to be able to work well. We are pleased to know that we have met your expectations. All the best and have a nice day!
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Culture d'entreprise
This was my first job in Canada and it was a learning curve. Teleperformance gives an opportunity to communicate effectively. Management style is really good. As with other Technical or Customer service role. You have to keep reading the same script on every call; as long as you keep within the rules, you get good scores and you have nothing to worry about.
Points positifs
Free lunches, perks and discounts
Points négatifs
Too monotonous. Same thing everyday.
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Réponse officielle de Teleperformance
29 octobre 2018
Thank you for your amazing review. We see to it that the management is capable in making sure that employees are being valued. All the best!
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Stressful and stress full . they do not care about employees personal lives. very poor management. very unprofessional work enviroment. super strict for no reason
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Réponse officielle de Teleperformance
7 septembre 2018
Thank you for bringing this to our attention. We promote professionalism in the work place thus knowing about this situation is very alarming. Hope you can share this feedback with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly conduct an investigation.
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Low payment but still good job for starter. It's a call center, and the customer wont always be that nice. Good benefit for all fresh man. Good for the start
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Réponse officielle de Teleperformance
23 août 2018
Thank you for your positive feedback. Being a customer service representative is not an easy job so we would like to thank you in making sure that we are providing quality service to our client's customers. Have a nice day!
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long hours, fluctuating work shift secludes, poor pay hectic working environment, told your doing customer service they poorly train you for technical support, there computer system constantly crashes I wouldn't advise anyone to consider them as an employer
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Everyone is so positive, even though you didn't an issue very well, they will always motivate you. Supervisor are approachable when you needed help. Good working environment and best Technical support experience
Points positifs
paid lunch
Points négatifs
long calls
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Good its good to work here for the time. also there are much options here in multiple fields to gain experience and no worries about the shift. Much good benifits than the previous one.
Points positifs
Events
Points négatifs
none
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