Bouton de lecture vidéo YouTube
Teleperformance
Recevez de nouvelles offres d'emploi et avis chaque semaine!

Avis des employés pour Technical Support Specialist chez Teleperformance

Intitulé du poste
Technical Support Specialist16 avis
Lieu
Canada16 avis
16 avis correspondant à votre recherche
Voir les 24 667 avis
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
busy day fixing customer technical issues. learnt more about the job. Management was not doing enough. Workplace culture is fair Timely payment but no overtime hours.
Points positifs
8 minutes bio minutes a day
Points négatifs
job insecurity
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
a bad place to work,
lots of discrimination,

micromanagement,

bad pay (you put in your best and work hard and yet you don't see the benefits, you are not appreciated, pay is not even up to the work you do) pay could not even cover my rent and transportation even when i worked overtime,

minimal growth,

very very inconsiderate. they don't care about you. all they want is the work done, and

zero work life balance
Points positifs
none
Points négatifs
you receive 1st hand discrimination !
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Opportunity to grow and very engaging work environment, amazing, genuine staff. Nice place to start your career. Work hard and diligently and you’ll reap the rewards, gear bonus structure
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Paid training, mildly reasonable managers, easy programs, fun coworkers, good location. Not the best place to stay long term, but good to gain some experience.
Avez-vous trouvé cet avis utile?
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
- Decent amount of interactions a day,
- learnt confidence, dealing with N number of issues

- there is always something to learn, always been provided with good support and there is a decent database available to answer the right solution.

- Have maintained good KPI's and never had an escalation to deal with which is like an achievement for me

- have gained good experience in customer service, sales and tech support.

- Management is supportive in most of the cases beyond their control

- Skills to manage irated customers, understanding them is the biggest part.

- great place to begin your experience with
Points positifs
work mates, flexible timings
Points négatifs
work load, pay
Avez-vous trouvé cet avis utile?
Réponse officielle de Teleperformance
12 décembre 2018
Thank you for your honest review. We strive to provide a great place for our employees to be able to work well. We are pleased to know that we have met your expectations. All the best and have a nice day!
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
This was my first job in Canada and it was a learning curve. Teleperformance gives an opportunity to communicate effectively.
Management style is really good.

As with other Technical or Customer service role. You have to keep reading the same script on every call; as long as you keep within the rules, you get good scores and you have nothing to worry about.
Points positifs
Free lunches, perks and discounts
Points négatifs
Too monotonous. Same thing everyday.
Avez-vous trouvé cet avis utile?
Réponse officielle de Teleperformance
29 octobre 2018
Thank you for your amazing review. We see to it that the management is capable in making sure that employees are being valued. All the best!
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Stressful and stress full .
they do not care about employees personal lives. very poor management. very unprofessional work enviroment. super strict for no reason
Avez-vous trouvé cet avis utile?
Réponse officielle de Teleperformance
7 septembre 2018
Thank you for bringing this to our attention. We promote professionalism in the work place thus knowing about this situation is very alarming. Hope you can share this feedback with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly conduct an investigation.
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Low payment but still good job for starter. It's a call center, and the customer wont always be that nice. Good benefit for all fresh man. Good for the start
Avez-vous trouvé cet avis utile?
Réponse officielle de Teleperformance
23 août 2018
Thank you for your positive feedback. Being a customer service representative is not an easy job so we would like to thank you in making sure that we are providing quality service to our client's customers. Have a nice day!
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
40 hrs per week
learned to assist clients with internet issues

working from home i found there was not mush support

enjoyable part was being able to work from home
Points positifs
working from home
Points négatifs
not very much support from supervisors
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
long hours, fluctuating work shift secludes, poor pay hectic working environment, told your doing customer service they poorly train you for technical support, there computer system constantly crashes I wouldn't advise anyone to consider them as an employer
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It's easy and fun. No long working hours unless employee would ask for it. Hardest would be assisting customers with no patience and keeps on getting mad even though the best service that can be given through the phone is made.
Points positifs
Food and Incentives
Points négatifs
System Logs
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Everyone is so positive, even though you didn't an issue very well, they will always motivate you. Supervisor are approachable when you needed help. Good working environment and best Technical support experience
Points positifs
paid lunch
Points négatifs
long calls
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Good
its good to work here for the time.

also there are much options here in multiple fields to gain experience

and no worries about the shift. Much good benifits than the previous one.
Points positifs
Events
Points négatifs
none
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
In a typical day at work I help customers resolve technical issues with their Apple IOS devices and accounts. I learnt a lot about IOS and Apple products. The hardest part of the job was to help a customer who is very upset or frustrated. The best part of the job was the friendly working environment with clients, co-workers and team members.
Points positifs
Flexible shedules
Points négatifs
No career prospect
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
was decent working there staff were good clean place cafe was good
Points positifs
free lunches every few months
Points négatifs
hours were long but good
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The day began with a pre-shift meeting to discuss current concerns, events , etc
While at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.


My co-workers were very helpful when I needed advice or assistance, and I returned in kind.


The hardest part of the job was dealing with an irate customer


The most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke
Points positifs
pizza days
Points négatifs
management would sometimes be unprepared re: pertinent changes in customer discount information.
Avez-vous trouvé cet avis utile?