Avis des employés pour Technical Support Specialist chez Teleperformance
Intitulé du poste
Technical Support Specialist17 avis
17 avis correspondant à votre rechercheVoir les 25 856 avis
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L'avis le plus utile, sélectionné par Indeed
smooth and cozy work environment, there are programs and training available for improvements.There are lots of campaigns and internal opportunities to pick from and work with
games for fun to unwhind
a bad place to work,lots of discrimination,micromanagement, bad pay (you put in your best and work hard and yet you don't see the benefits, you are not appreciated, pay is not even up to the work you do) pay could not even cover my rent and transportation even when i worked overtime,minimal growth,very very inconsiderate. they don't care about you. all they want is the work done, and zero work life balance
you receive 1st hand discrimination !
busy day fixing customer technical issues. learnt more about the job. Management was not doing enough. Workplace culture is fair Timely payment but no overtime hours.
8 minutes bio minutes a day
Opportunity to grow and very engaging work environment, amazing, genuine staff. Nice place to start your career. Work hard and diligently and you’ll reap the rewards, gear bonus structure
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- Decent amount of interactions a day, - learnt confidence, dealing with N number of issues - there is always something to learn, always been provided with good support and there is a decent database available to answer the right solution. - Have maintained good KPI's and never had an escalation to deal with which is like an achievement for me - have gained good experience in customer service, sales and tech support. - Management is supportive in most of the cases beyond their control - Skills to manage irated customers, understanding them is the biggest part. - great place to begin your experience with
work mates, flexible timings
work load, pay
Réponse officielle de Teleperformance12 décembre 2018
Thank you for your honest review. We strive to provide a great place for our employees to be able to work well. We are pleased to know that we have met your expectations. All the best and have a nice day!
This was my first job in Canada and it was a learning curve. Teleperformance gives an opportunity to communicate effectively. Management style is really good. As with other Technical or Customer service role. You have to keep reading the same script on every call; as long as you keep within the rules, you get good scores and you have nothing to worry about.
Free lunches, perks and discounts
Too monotonous. Same thing everyday.
Stressful and stress full . they do not care about employees personal lives. very poor management. very unprofessional work enviroment. super strict for no reason
Réponse officielle de Teleperformance7 septembre 2018
Thank you for bringing this to our attention. We promote professionalism in the work place thus knowing about this situation is very alarming. Hope you can share this feedback with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly conduct an investigation.
Low payment but still good job for starter. It's a call center, and the customer wont always be that nice. Good benefit for all fresh man. Good for the start
Réponse officielle de Teleperformance23 août 2018
Thank you for your positive feedback. Being a customer service representative is not an easy job so we would like to thank you in making sure that we are providing quality service to our client's customers. Have a nice day!
40 hrs per week learned to assist clients with internet issues working from home i found there was not mush support enjoyable part was being able to work from home
working from home
not very much support from supervisors
long hours, fluctuating work shift secludes, poor pay hectic working environment, told your doing customer service they poorly train you for technical support, there computer system constantly crashes I wouldn't advise anyone to consider them as an employer
It's easy and fun. No long working hours unless employee would ask for it. Hardest would be assisting customers with no patience and keeps on getting mad even though the best service that can be given through the phone is made.
Food and Incentives
Everyone is so positive, even though you didn't an issue very well, they will always motivate you. Supervisor are approachable when you needed help. Good working environment and best Technical support experience
In a typical day at work I help customers resolve technical issues with their Apple IOS devices and accounts. I learnt a lot about IOS and Apple products. The hardest part of the job was to help a customer who is very upset or frustrated. The best part of the job was the friendly working environment with clients, co-workers and team members.
No career prospect
The day began with a pre-shift meeting to discuss current concerns, events , etcWhile at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.My co-workers were very helpful when I needed advice or assistance, and I returned in kind.The hardest part of the job was dealing with an irate customerThe most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke
management would sometimes be unprepared re: pertinent changes in customer discount information.
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