Teleperformance
Le taux de satisfaction est de 57 sur 100
3,5 étoile(s) sur 5.
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Avis des employés pour Technical Support Representative chez Teleperformance

Intitulé du poste
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14 avis correspondant à votre recherche
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average job. techn support. inbound, sometimes high pressure and sometimes it was relaxed. People were ok, management seemed to be ok , relaxed and sometimes cool/easy going but sometimes also inadequate. Overall managment was fairly ok.
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Working with TP was a great experience. The organisation policies were great ans secured. The management team is flexible and comprehensive as per any private and health issue faced with the employer. But everyone has to do its job carefully.
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i learn as i work on a business account under Telstra. with this account it is a Business account i handle and it is base on Austria. Telstra is the former main internet provider before NBN was role out in AU. I handle night swift Business account.
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worst company. supervisors are bunch of joke. there's a lot of things to improve. people come and go because of the bad management. scheduling is messed up too
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I do technical stuff by providing or resolving inquiries about internet, like ADSL or Cable connections. Sometimes I dispatch technician if the problem are inside the house because of the line works which came from outside of the house once I found out that I can't resolved it through phone and needs a technicians to do it for the customer's. Provide satisfaction process for them to use the internet happily and provide some tips or information on what to do next time.
Points positifs
Free coffee and donuts
Points négatifs
Long hour of travel
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Réponse officielle de Teleperformance
14 mars 2019
Being a customer service representative is not an easy job and we would like to thank you for being a part of our company. We see to it that we try our best to provide our employees the best experience throughout their stay.
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Worked here for almost a year and they suck, their shift and strictness level is alarming. They don't know how to make their employess happy and feel motivated to work.
Points positifs
Nothing
Points négatifs
Everything (stay away)
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Réponse officielle de Teleperformance
27 février 2019
We are sorry to learn about what happened. We hope you can share this with us via http://bit.ly/TPHR-newform so that we can further investigate and take necessary actions. Thank you.
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work environment is great special if your make friends in your training class it helps when you go out on the work floor cause there's always communication and, everyone helps each other , unless its really crazy at the moment you wont get to many helping hands cause everyone's tied up which is ok cause you should expect that. management is respectable very honest no complaints , sometimes they can be lightly confusing in a sense of direction or specifics from head but they give you one on one time and that a plus when it comes to guidance and understanding in a work place ,. no one acts like there above you and everyone is understandable in a sense as to say no fights, no arguments and if there is a dispute a general office meeting is called with all staff ensuring balance and everyone wins ,
Points positifs
great work place
Points négatifs
work and personal life sometime hard to balance based on sched but can e adjusted
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Réponse officielle de Teleperformance
11 janvier 2019
We appreciate your positive feedback and we want to make sure our employees feel that they could easily seek assistance and openly communicate with the management. Thank you and have a good day!
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The most enjoyable part of the job are the people who works with you. Getting involved to different people with different culture and religion however the HR doesnt care that much about their employees.
Points positifs
your colleagues
Points négatifs
not well managed
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Réponse officielle de Teleperformance
17 octobre 2018
We appreciate your review and thank you for bringing this to our attention. Kindly share this with us via our http://bit.ly/TPHR-Form in order for us to know what we could improve on.
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Its good only for time being as pay is less and managemnet is worst .they dont pay you enough for the work you are doing and at the same time lot of micromanagement .though you make lot of good friends on this place
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Réponse officielle de Teleperformance
10 janvier 2019
Thank you for bringing this to our attention. We are committed to providing our employees a stable job wherein they could easily seek assistance and openly communicate with the management at all times. Rest assured, this will be dealt with and proper actions will be taken once you also share this at http://bit.ly/TPHR-newform.
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a typical day at work is not hectic, learnt to deal with different types of people, management is well, workplace celebrates diversity, hardest part of job is to deal with rude customers
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best part of the work is being able to aid the person the is in need of assistance it is very rewarding to the thought of giving the person clarity and understanding in the troubles that they are having. also hardest part of it is the process of calming down an irate customer
Points positifs
lots of recreational activities
Points négatifs
graveyard shifts
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Réponse officielle de Teleperformance
7 décembre 2017
Thank you for the positive review. Our goal is to make sure our employees are equipped with enough knowledge so they can work effectively and provide excellent service to customers. Have a great day!
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Teleperformance is a cool job and has a nice building filled with a lot of nice people which of course comes with some bad apples but eh what do expect. I just wish they paid for agents on campaigns that do internet repair.
Points positifs
People.
Points négatifs
Pay
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I worked at Teleperformance as a Samsung technical support agent for roughly 6 months. In my time there I met some pretty genuine people, that is about the ONLY thing that was truly beneficial from my time there. Not only does Teleperformance treat their agents "just another number" but there is also a lot of favouritism amoungst supervisors, "floor support" roles and management. There are empty promises from upper management about bonuses. Many agents that worked with me would work incredibly hard to win gift cards for hundreds of dollars only to be jerked around by supervisors and upper management (this including samsung excuetives) about when we would receive them. There are plenty of people that would eventually receive them after continually asking for what is supposed to have been rightly earned. Teleperformance is also an EXTREMELY DISORGANIZED company. ABSOLUTELY no organization. The communication from management-supervisors and then to agents is absolutely horrible. Upon being hired they changed schedules that were promised to us , policies for how we should be conducting calls on a weekly basis and also constantly change supervisors because of their high turnover rate!! Dispite Teleperformance's open door policy, your voice can never be heard when you have a concern. They do not care to listen to your concerns as an employee and will terminate you if you seem to threaten there "image" . Good luck to whoever decides to work here.
Points négatifs
Favouritism, Lack of communication, Disorganized, Unprofessional
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Fun workplace with regular up-to-date training. Company takes pride in products and services from its clients. Nice introduction to Apple products and services. Nice environment, colleagues and superiors.
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  1. Technical Support Representative