Teleperformance
3,5 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Teleperformance - Toronto, ON

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I am a current employee working from home and my experience after completing 3 months is very good. I heard a lot of people saying the company is bad they don't pay etc etc, but my experience was totally opposite. The management is good. They will respond to your concern and help u out. They gave decent salary and incentives and this is truly a company for people who are hard working and loves customer service. People who complains because they didn't gave their 100% and are not punchual. I am on time everyday and I got paid for that. Period.
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Réponse officielle de Teleperformance
9 février 2021
We're glad to hear that you enjoyed your stay here at TP. All the best and have a great day!
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No Proper Training and Always Keep you in difficult situation. On top of Covid-19 they will make your life miserable. There is no one to listen you, Starting from trainer's to Top level. Don't know why they Hire and layoff. I felt like Lost and Left in Difficult Situation.... !!!!!!!!!!!!!!!!
Points positifs
None
Points négatifs
Stressful life
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They don’t care about the agents. I was working in the back office team for a year, and they just decided to remove our department and transferring us back to frontline again without giving us a training again, because working in the back office has different process from working in frontline.
Points négatifs
Poor management
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Réponse officielle de Teleperformance
13 avril 2021
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
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The training was quite well done and we were taking calls in just two weeks. The business I was hired for was quite trendy, it's just that some people like to complain. I was expecting a lukewarm experience overall, from the reviews I read before joining. Here's honest advice: if you're paying attention during training, putting in genuine effort to learn while on the job, being frank about your learning areas with your manager, and willing to read the process knowledge articles, trust me when I say this - Teleperformance is an amazing place to work! I was nominated for chats by my supervisor / process lead within a month, and met the business process targets, which led me to earn a bonus. My experience working with my manager was always a charm, the assigned systems worked well and hardly threw surprises, and close to my last week of notice period I could see for myself how serious the management was regarding compliance, process trainings, and weekly team meetings. Many complain about pay, my answer is work honestly and get the client promoted monetary bonus (I got it in four months), advance your career as a trainer or a Quality Analyst, and invest in long term happiness. Or, go somewhere else and realize that you missed out on a great career, big time. I'd be happy to recommend Teleperformance as your next career stop, especially if you're new to Canada and setting sail in this beautiful country.
Points positifs
Business Process, Training, Management, Career Growth
Points négatifs
Fast-paced sometimes
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Réponse officielle de Teleperformance
30 mars 2021
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
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Management is horrible here. You are mainly on your own. There is no managerial support. Overall disorganized and a tough company to work for....good luck!
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Réponse officielle de Teleperformance
29 janvier 2021
Thank you for sharing this with us! Help us resolve this by sharing more details via http://bit.ly/TPHR-newform.
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I learned a lot about what is expected of me in a call centre environment. I had some great bosses and some jerks too but it evens out. I liked most of my coworkers and most stayed to themselves or in a click. I liked that we were all from somewhere else and we could be supportive of each other when you have a goal driven mindset.
Points positifs
coworkers are from many backgrounds
Points négatifs
Not easy to get used to many bosses with many different rules
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Réponse officielle de Teleperformance
2 décembre 2020
Thank you for your review. Our goal is to ensure that we provide our employees with a great working environment and we are happy to have met your expectations. All the best!
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In my time with Teleperformance I was expected to meet difficult or impossible metrics in a high stress environment with little real support. High turnover and low morale was normal. I would not recommend to a friend, or enemy.
Points positifs
Near the subway
Points négatifs
Terrible culture
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I am almost working 2.5 years with TP but there are supervisors are so bad! they don't know how to take care of agents! they don't care about anyone! they only care about themselves etc. At the end of the day! The supervisors must change in order for TP to stop the favoritism.
Points positifs
non growth opportunity
Points négatifs
favoritism
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A good place to work but sometime you will be getting calls back to back and some customers are going to treat you so bad. You can't get promoted easily on your own ability, you have to be someone's favorite.
Points positifs
You will get a chance to learn how to deal with customers.
Points négatifs
You can't get promoted easily on your own ability, you have to be someone's favorite.
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As a newcomer, the company is great to start with as they have a good campaign. I as an employee had an issue with my campaign (Fanatics). You are never paid for what you have worked. Even after running behind the management every employee still faces the issue. Growth in the company is not decided on how long you have worked or your scores but if you are from a particular community then you can be promoted in a week.
Points positifs
Too manyinside campaigns
Points négatifs
Pay, discrimination on basis of community.
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Worked there for 10 months. Could have worked a few more months but I relocated to another province. It was my first job since I got my open work permit. I was happy when I got accepted. Colleagues are nice. Overall, I liked working there if not the low salary.
Points positifs
Insurance benefit but you pay 20% of the cost and some dental you pay 50%., Pay is good if you work overtime and night shift.
Points négatifs
Some supervisors of other campaigns have impartialities towards the employees., Work is sometimes stressful but overall enjoyable.
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It’s a happy place to work in with friendly staff, professional environment, good structured work place, organized place, work on timely manner, the staff is always willing to help new comers and I a short time you become a pro as well. I love the place but the salary is poor.
Points positifs
Professional, Flexible and friendly environment
Points négatifs
Low salary
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I don't want to give any suggestions or any review on this company. However for basic pay or first job in canada. Its good or you can say better then others but minimum wage pay with lot of hard work. And no personal or family life balance for sure.
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This place does group interviews (20 or so)because they lose as many people daily. You're nothing but a number and a body on a chair. Management is awful. Pay is low and they work you to the bone. No life work balance. No benefits. The knly good thing? Located downtown Toronto.
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Cooperative supervisors, stressful environment during peak times but teaches you to work under pressure. most of the people in senior positions, like a trainer, a supervisor, all have been a Customer services agent before. So it is evident they provide growth opportunities.
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Been working here for almost a year, supervisors and head of the campaign tells you you can change campaigns after passing probation. Blasphemy! I’ve been trying to transfer to a different campaign for the past 4 months, my supervisor doesn’t even want to do the paperwork to have it done, HR apparently can’t help me, and even the head of the department doesn’t want anything to do with this. Why lie to your own employees?Horrible company with false promise
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Each Interaction Matters is the company motto however management displays a pattern of disrespect towards it's employees. The labour board should investigate.
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hours are never properly clocked in by system, very little is done when it comes to proper organization for how ,missing hours are dealt with. Management is more interested in gossiping about representatives than properly assisting representatives with issues regarding work.
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The management is to indecisive about what to do and the follow the process of hire and fire according to their own needs and they also don't give you a notice.
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Teleperformance is not the worst place to work, but being there for the last 5 months I went from high to low, imagine working extra hard doing long hours only to get a small paycheck, worst case is that I wasnt even paid for all my hours. They do major cuts and at anytime can just fire you like that, it's not the best place to work and I'm considering other options
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there is a job security. there are campaigns which are good because the management there is good, if the senior management is not good, then the place is not enjoyable.
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